Lifeline West

"DO NOT USE THIS PLACE!! All the reviews are true. You have to basically chase them down to get them to give you the info to use their services. They never answer the phone they do not care at all!! Go somewhere else. I’ll edit this so i can respond to what the “owner” just said. I used your portal and sent multiple messages to multiple people with no response. I left voicemails. Even got to the point where i just came up there in person twice now to even talk to someone. Asked for the manager, Heather sent her email and voicemail and got no response. So i stand on my review. DO NOT USE THIS PLACE! They are terrible. And interestingly enough you respond to this but still haven’t responded to my email sent two days ago and still haven’t returned my call."

"My wife went here for thr very first appointment they double booked her with another patient after driving 30 minutes were talking back and forth about how the double booked her and they didn't care. Insanely unprofessional! How can you call this a mental health institute your disgusting people! People are looking for help can now think No one wants to help them! Unbelievable!"

"I’d highly recommend avoiding this place. They discharged me without notice and no referral for other services because they failed to bill me for 9 visits after I gave them my card and tried to pay 3 times in office. I’ve never heard of ending services without notification and worse allowing a $900 debt to build without saying anything. I’ve also heard clients talked about at the front desk which is very unprofessional. They appear to be all about the money. Not a good place for seeking therapy and probably not a great working environment for the therapists if money is the bottom line. Go somewhere else."

"If you truly care about your mental health, find somewhere else. This office made me do 2 intake appointments. At both appointments, I asked about scheduling/copay and both times they told me I would get a phone call with information within the next 24 hrs. They charged me full price and never ran my insurance for the intake appointment. This office also never called me back for scheduling. When I called to follow up about scheduling a few days after my intake appointment the woman on the phone was very rude and told me to check the portal. She then told me that they had scheduled an appointment a few weeks from now without my consent or calling to check if i was available at that date and time. My portal shows no scheduled appointments and they still charged me the full amount for my second intake appointment. This office appears to be very disorganized."

"I had a great experience with the actual counselors themselves, but how this place operates as a business is so sketchy and ridiculous. They tried to scam my insurance, then went over 6 months without notifying me that insurance wasn't covering my sessions and that I needed to cover the sessions and pay out of pocket from then on. I battled it out with insurance, and Lifeline to try and get my sessions covered and was met with Steve in billing lying about contacting insurance, submitting claims, and then the responses ceased until I reached out to his supervisor. Resolution only came after I got kinda mean. I want to say it's just a money hungry company, but they don't seem to care if they get paid or not, and certainly don't care about mental health. I've also experienced my best counselors leaving this company because of how they do things. Save yourself the headache."