Desert West OB/GYN Thunderbird 6678 West Thunderbird Road, Glendale, AZ 85306

"I have Dr. Koon. I have nothing bad to say about him. He thorough and good at what he does. Everyone who has empathy knows that when you’re in pain, you’re not in your right state of mind, you’re a little bit more grumpy a little less tolerable. I just thought coming in the office with so much pain, The nurses would have a little bit more sympathy. The reason I said that is because when I got called back after waiting a half hr, I had to walk so far to a room. I was light headed and winded, I had a fever and a hysterectomy so I could barely walk and having that temperature. I had sweats really bad it was really really hard for me. Seems more considerate to put me in a closer room. If you see a patient, struggling at least offer a wheelchair or some type of assistance. Now once in the room the nurse tells me what the notes say. The notes was wrong and I’m trying to tell her that because it’s my body and I know what was done she did not. She was not there. The notes were entered incorrectly. When I told her that she caught a little attitude instead of listening to me as the patient. During the examine she saw I was right. Just a lot of unnecessary annoyances instead of just listening. Also, they forgot to send one of the medicines that I needed after surgery. Maybe if I had that medicine I would not have needed to return to the office so soon."

"Don't even waste your time here—this place is pathetic! I was banned from this place for criticizing an employee's attitude, and they issued me a letter referring to it as "abusive behavior." Please, I was never going to return; I should have listened to the reviews before coming here. The majority of the reviews are negative because everyone has had the same experience, so please read them all! This place is awful! They turned me down since I missed the 10- minute grace period by two minutes, even though they are making patients wait more than forty-five minutes to even be called back. Make the wise decision to visit a place where the staff truly cares about their patients!"

"This review is for Dr. Groff and her MA only. The office is a mess with ungodly wait times on the phone. Front never want to assist patient. However, Dr. Groff is the only reason I keep returning back to this clinic. She is compassionate, Knowledgeable and kind! I’m so happy with my maternity journey with her."

"All this office does is waste my time. The amount of hours I've spent here waiting to see my doctor is insane. They tell you to arrive 20 min early, but will keep you waiting in the lobby for at least 45 min AFTER your scheduled appointment time. Plan on being there in total to see your doctor for around 90 min. My time is worth something, and the fact that your facility continuously wastes it shows just how much you care about the patients. I love my doctor, but after this pregnancy I'll be looking elsewhere. Such a disappointment."

"Dr. Goad has been my provider for many, many years as well as my daughters provider. She is very thorough. Extremely knowledgeable. Warm and friendly. I have also had Dr Kuhn as my provider for surgery and follow up. Very knowledgeable as well. The staff is always friendly. If you have any type of ob/gyn issues or questions I highly recommend Desert West."