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Primera
1311 West 21st Street, Tempe, Arizona 85282
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About the Primera
Primera is a premier furniture store, general contractor, and home goods store located at 1311 West 21st Street in Tempe, Arizona. Partner with Primera to bring your interior design visions to life! Our extensive range of cabinetry, countertops, flooring, wall tile, and window coverings are perfect for homebuilders, independent designers, and commercial developers. With a state-of-the-art design center, professional consultation, and expert installation services available across five western states, Primera is your go-to trade partner for all your interior design needs.
Our flagship design center in Tempe offers a fantastic homebuyer experience, with design consultants scoring high marks for helpful advice, product knowledge, and customer satisfaction. Homebuyers have rated Primera's design center services as world-class, with a score of 91 for likelihood of recommendation.
In addition to our Tempe location, Primera has design centers in Prescott Valley, AZ, Denver, CO, Las Vegas, NV, and meeting rooms in Corona, CA, with a new center opening soon in Colorado Springs, CO. Virtual design sessions are also available for convenience.
Whether you are a single-family, multi-family, custom or semi-custom homebuilder, commercial developer, interior designer, or remodeler, Primera welcomes you to our design centers by appointment. Our expert team is dedicated to exceeding your expectations and delivering high-quality interiors every time.
Experience the ultimate design journey with Primera and create the perfect living spaces for your clients. Visit us today and let us help you elevate your interior design game!
Photos of Primera
1311 W 21st St, Tempe, AZ 85282, United States
Opening hours of Primera
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Primera
"DR Horton contacted Primera to do our cabinets back in 2022. We closed escrow November 31, 2022. During our home inspection we noticed the vertical cracks on the cabinets where the hinges are and we were told they were going to be replaced. At least 21 cabinets have vertical cracks on the frames of the cabinets and we were told these issues are cosmetic and will be patched. We also have every cabinet chipped, scratched and badly painted and water damage on two or three of the cabinets under the kitchen sink area. We also have two cabinets that do not open or close, that have yet to be replaced. Late in 2023 we were paid a visit by Jim Peters , He proceeded to tell us that those issues are cosmetic and can be patched. When I asked for the reasoning for the vertical cracks on the cabinets, he (Jim Peters) said those issues are from the manufacturer and that they cannot address that issue because its cosmetic and not an issue. I asked to speak to someone else and Jim Peters said in a condescending tone " I am as high as I was going to get with his company". I have also spoken to Dennis Rowland - Regional VP and he has promised to escalate the issue but as of January 30, 2024, there is no follow up. DR Horton reps have mentioned that they are calling the are calling Primera to no avail."
"Parking on the wrong side of the road is illegal and to park on the wrong side of the road you have to drive on the wrong side of the road which is also illegal As a business owner why do you allow this risk? I know I have been almost hit head on by wrong way drivers in this neighborhood many times. Oh and this company do not use it took dumb@$$ Chris 30 months to fix 1 drawer in my house. They violated their warranty agreement and there are still broken items in our house I hate this company please go to hell On 12/20/2023 at 9:00 am in Laveen"
"TM's contractor Primera cabinets have been a nightmare. 13 months after closing we are still waiting for a date they will resolve the poor quality installation and workmanship, and materials issues. TM is having trouble even getting them to respond. TM can, and must do better when choosing design center partners. Primera issues made it a bad experience for us and its ongoing. I wanted the cabinets to be the best part of our home, and they are the worst. I'm extremely disappointed we paid such a high price for cabinet upgrades for such poor product and service. All door fronts are mis-drilled for hardware then patched with putty. We paid $9000 for upgrade to painted maple doors and about half are made with MDF. TM warranty super came by in June 2022 to look at the situation and he said it looks like Primera just gave up. We've escalated this issue every month to the Warranty department and it remains unresolved. What else can we do? --UPDATE: its now been 20 months, unresolved."
"Primera is the single worst company I have ever had the misfortune of dealing with. My builder, Woodside Homes, selected them as the cabinet manufacturer (and dropped them about 1 month after we took ownership). Our home never got a quality walk from the installers, so upon taking ownership, we had dozens of issues with misalignment, broken boxes, missing trim, and unfinished edges. A week before taking ownership, the appliances installers broke the end panel while trying to remove the dishwasher. This was May 2022. 15 months later, this still isn't fixed. Just to give you an idea of what you can expect: - 2 botched installs (both times they miscut the panel on-site) - 1 botched reskin - 3 panels delivered with major defects - 2 separate attempts at shoddy repair work on the prior defected panels and claiming they were new - 6 no-call, no shows to appointments - Lost count of the rescheduled appointments - The last panel was confirmed onsite, then later declared "it flew off the truck" when it was time for installation - Just today, rather than replace the panel that "flew off the truck", they stopped by (unscheduled) with a reskin. Their workorder explicitly said to replace the panel, not to reskin Primera doesn't communicate, can't manage their own inventory, doesn't perform quality checks, hires inept technicians, and lies through their teeth. They may very well be the most unethical company in existence."
"My builder, DR Horton, used this company for our cabinets in the kitchen and bathroom. It's been close to a year since we closed, and I am still missing shelves in my tall kitchen cabs. The response I get from my builder every time I have followed up is that the cabinet company has not been showing up to their appointments and scheduling has been an issue. If you can't accommodate volume as a company simply don't get into big contracts like this. In addition to this, the cabinets are are such poor quality, it has not been even a year and my bathroom cabs started to chip paint and are now exposing the wood. I mean we are talking less than 12 months. Pretty terrible. I would stay far away from this company, they obviously do not provide good customer care or quality. Still missing shelves and my cabs look awful."
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