HonorHealth Urgent Care - Tolleson - Lower Buckeye Road

"I didn’t receive the patient experience survey, but my interactions with the medical providers at HH have been positive. Dr. Bonati was excellent—he listened and examined me. Despite understanding the difference between urgent care and primary care, it was frustrating to incur a high cost for my medication due to the medical assistant’s oversight in initiating a prior authorization in Epic, a process that could have been swiftly completed."

"Just canceled my appointment after sitting for an hour. 3 people left from the back and no one was called back... mind you this is at 2pm-3pm, so it's not lunch. A poor elderly couple with a cough that resembled pneumonia that had also stated they've been sick since Christmas were left to sit and should have been seen immediately seen. This place is one of the worst urgent care centers I've ever seen. Not sure if it's the provider that was in her office the entire time or what but there needs to be a formal complaint filed against this location."

"Clean inviting waiting area Professional courteous health care staff did not feel rushed though I was seen rather quickly Great P.A. made me feel relax and at ease when my anxiety was at its peak"

"Please be advised that the name "Fast Med" is just to lure you in. There is nothing fast about this place. Well, that's not true; how fast the patients run out of here. The staff is careless and lacks empathy. I watched five patients walk out without being seen by the physician or any other staff member. I knew this place was the worst when an employee of the company said that this weight was ridiculous and that she was going to her location because there is no wait. As I'm watching the staff standing around and talking and joking. I realize that the wait is an hour to an hour and 30 minutes per person. Because the staff isn't trying to get the patients in and out like the name suggests. My ultimate frustration is mostly due to the fact that I called a day prior, and they informed me for drug testing that there is no wait. So when I arrived this morning on a full bladder. I am expecting to relieve my bladder. Because I was told that there is no wait and to have to wait an hour and 10 minutes to relieve myself is just unacceptable. It just appears that the staff has no clue what's going on with their facility. When I finally got back to do my urine sample They had me put my personal belongings in a cabinet. The staff seemed to have an attitude that I asked her to lock the door to ensure that my personal belongings would be safe. Moreover, for me to pee in a cup and for her to seal, it only took less than ten minutes. I will say that the clinic looked clean. But then again, that's probably because 50% of their patients leave before getting care."

"Made an appointment online for 2:30, I got there and got told that they were running behind, I asked how behind she was not able to say, so the receptionist rescheduled me for 4:30. I left and came back, did all the paperwork etc. I was not seen until almost 5:30! So don't expect your appointment to be on time. The doctor assistant was very professional and felt well treated and diagnosed. She was awesome. They don't allow other than the patient to go back, this was problematic for me as I have a bad memory and my administrator has more knowledge of my health than myself. Yet they wouldn't let her back with me. I however wouldn't hesitate to go back if I am not able to see my PCP or for an emergency that don't need hospitalizations."