Sonora Quest Laboratories 1440 West Valencia Road, Tucson, AZ 85746

"I had an appointment at 9:30am this morning. I arrived about 15 minutes early to a full waiting room. I checked in with the kiosk and was called to the window by a woman with light hair. I told her in addition to the open order from 10/27/23 I gave her a 2nd order from a different doctor. She wrote down the open order information on 2nd order and said I would be called. After waiting more than an hour I noticed that several people were called that came in after I did and did not have appointments. I approached the desk at that point and they could not find my information. I told them I had been waiting an hour and 15 minutes. He took me back to a room where I waited some more. Finally he came in and said they couldn't find either of my orders. They Lost the paperwork I gave them an hour before! I pointed to the light haired woman and said "she took it more than an hour ago and wrote the 1st order info on the paper". She said "I don't remember that" and walked away. The man that seated me in the room took all the information again and had to call the 2nd doctor to get them to fax the order. This was one of the most frustrating blood draws I have even had. I'm never going back to this location."

"I did my Glucose test there, she gave me less than 5 minutes to drink it, I couldn't handle it and I threw up. Although this one was the second test I did the first one in different location in it was way better"

"Even though I had an appt I had to wait 30 minutes. Then they couldn't manage to get my paperwork, then the phleb had to dig around for my veins (every other lab I've gone to says "whoa! No problem finding your veins!"). Then, when my doctor got the results they said that the blood was improperly drawn and half of the tests were invalid. Then I got the bill and they charged me for them. Then when I disputed it they just said "there's no problem on the record". NEVER GOING BACK HERE EVER."

"My elderly father went to his blood work appointment with my mother and They never felt so humiliated by the receptionist for not imputing his sign-in registration properly onto the computer. The receptionist had him do it step by step and kept telling them that everything was incorrect. She didn't seem to have any side mannerisms Most importantly patience. Don't have your elders go by themselves. Unless you want them to be mistreated. The receptionist had them wait for hours till she felt kind enough to go over their information on the computer."

"Have been going to this place for quite a few years. Made an appointment for usual blood work. When I arrive I was informed that my insurance was no longer valid and would have to go elsewhere. I realize things change every year with regards to health insurance however I made my appointment weeks in advance wouldn't it have been nice in this computer age to have informed me that my insurance had been flagged and an email or call sent out."