COPE Community Services

"Very professional and caring staff. Its nice! Best office location in town by far"

"I spoke with Felix about an issue with a family member and he was extremely helpful and professional and made me feel like this organization actually cares about its clients.. I'd recommend this organization based off my interaction with him"

"Awful. I had a PCP here many years ago who was great, but every one since then has been completely terrible. The NPs here do not listen at all and are not interested in helping you. I wanted to continue a medication that my first PCP (who was with COPE) had put me on, but they claimed to have no record of this initial prescription and were not willing to prescribe it. I explained the issue that had led to the medication being prescribed, but they kept acting like they didn't believe me and said they wouldn't write the prescription because the symptoms were not occurring right then (The symptoms weren't occurring because the medication was making them better! Was I supposed to stop taking my medicine so I would get sick again so they could re-diagnose?). And while I will stay private about what the medication or the related health issue was, I promise you that this was not an opiate or any kind of drug that anyone would abuse. I went to a different doctor and they were more than willing to write the prescription. Through this whole ordeal, whichever NP I talked to would be incredibly rude. Interrupting me, getting visibly angry any time I tried to explain anything, and treating me like a liar. It was obvious that she was annoyed by my presence and did not want to deal with my problem at all (again: all I wanted was to continue a prescription I had previously gotten at this very same clinic). At one point, COPE referred me to a specialist (unrelated to the health issue above) but they were having some kind of computer issue, so they couldn't put it through at that time. But as far as I can tell, they never did. I tried contacting them and contacting the specialist, but was unable to get an appointment or even any kind of response. The specialist is likely also to blame here, but I think the communication breakdown was at least partially on COPE's end. I also had an NP waste almost our entire appointment lecturing me about how I need to gain weight and should drink some protein milkshake. I'm a little skinny, but not enough to warrant such a reaction- my other doctors hardly comment on it. Also this feels like advice I could have gotten from anyone for free. They also do a terrible job of taking blood. It's always been several minutes of repeated stabbing and thrusting before giving up and telling me to get it done elsewhere. I had thought that problem was with me, but when I have gotten my blood drawn at other places, it's been completely fine. The staff isn't great either, although it was slightly better the last time I went. Rules and procedures are changed on a whim, and they are rarely communicative. There have been times when I've waited over an hour to see my provider and they didn't seem to care at all about keeping me updated. I understand that appointment lengths are variable and things fall behind, but it would have been nice to be told that they were running late, or to even be given a simple "sorry for the wait." I have spoken to several other patients and heard similar (or sometimes worse) stories. Many of the patients that go to COPE are poor, and as a result the "doctors" here think they have the right to treat us like vermin. We are human beings who are deserving of empathy. I have so much anxiety surrounding doctors and needles now that I didn't have before. Please do not go here if you can avoid it- unfortunately, I know that many people will have no choice."

"Jasmine, is great, love her groups, wouldn't have gotten this far and have hope about my life if I didn't have her group and support from her and another people in her groups."

"The front desk people may be the best and only decent part of this place. We went through multiple care coordinators a month at this place. Why such high turnover? Maybe it has to do with how they treat patients as cattle or convicts. Between the micro aggressions from providers and the general lack of compassion from the entire staff, there is an ocean of small incidents that add up to a big NOPE. Don’t bother going here. Your mental health will be better without their “care”."