Sonora Family Practice

"My husband and I loved this practice as patients of Dr. Moore for almost 40 years. We changed to Dr. Bautista when the all docs retired and left. Dr. B is a lovely man, a good and knowledgeable doctor who listens and doesn’t make you feel rushed. I have to agree, tho, with other reviewers that with the change, communication by phone and portal messaging with the front office and staff is broken. It has become such a frustration, especially when you need help… a referral, an order sent in a timely way . I am afraid that medical care in general will never live up to the care of the past, and I am not sure how to move forward with trust."

"One star is too many. A family member was in a skilled nursing facility when her primary care retired. Not long after being released, they came down with Covid. Having several risk factors, I reached out to the practice to see if they could help with treatment but they were unwilling to do anything because she didn't establish care with the new doctor soon enough (because they were in the skilled nursing facility). It's a shame as the past doctors have been good, but recently there has been lots of turnover and the office staff seems unhappy and unpleasant and even unable to answer phones or any type of request."

"There is never anyone answering the phones. My partners doctor left with no notification. Now he is gone and he is having a heck of a time even trying to get people to fill prescriptions he has been on for years. Or to even respond to his requests. No one ever calls back. Just poor customer service."

"My experience seems to be similar to many. My children and I all see Dr. Bautista and he is great- we can’t recommend him highly enough. However, scheduling and contacting the office is particularly difficult. Two business days ago I left a VM w/ Dr. Bautista’s assistant to schedule my newborn’s first appointment and still have not heard back though this was his recommendation to ensure she is seen promptly. Though their hours on the front door and online state they close at 5, they turn their phones off at 4, and when I arrived at the front door at 4:28, it was already locked. If Dr. Bautista ever moves practices, we will certainly move with him even though we live just a few minutes from this practice."

"I was a patient for a few years and have recommended Dr. Bautista to coworkers over the years. While I think Dr. Bautista is a decent physician, things have declined exponentially at this office. The schedulers have very little compassion or desire to be helpful. This isn’t what I expect to encounter when I need my doctor for ASAP follow up after a stressful medical situation at the ER. I was told I would have to wait 2 weeks. She didn’t even even consult with Dr. Bautista to see if I should be seen sooner. I am taking my business where my well being doesn’t depend on whoever answers the phone."