TMCOne - Rincon

"Dr Michelle Strand is wonderful, and Amber NP, everyone is very thorough and wise! I am so grateful to have them apart of my medical team providing accurate treatment and support I need. They work very hard everyday helping people and they care, it truly shows. I don’t go anywhere else. Thank you!"

"This is absolutely the worst medical group I’ve ever experienced in Tucson. The support staff are rude and don’t seem to know what they are doing. When I told the Physician Assistant who was my primary care provider, she stated that most TMC One staff get paid less than people who work at McDonalds which was not reassuring. Shortly after that visit I received a letter from the PA that she would no longer be my primary care provider. I was still pending some test results to which I wasn’t notified of a positive result. I was unaware of the test result until I received a bill several months later, when I logged into my Chart. I called to get a copy of the results and I spoke to a manger and she stated I could come in and receive a hard copy of the reaults; however when I went to obtain the copy the people at the front desk needed to “clear” it with the manger. The office personnel are rude, incompetent and don’t seem to know their jobs. Not to mention the absolute incompetence of the Physicians Assistant. I would never recommend TMC One or any TMC to anyone looking for medical care. Assuredly you will be treated by incompetent personnel. If you are seeking great medical care go to Banner or Northwest. They have wonder Doctors, actual doctors and very competent support staff."

"My PCP up and left TMC several wks ago. Found out when trying to contact Dr. on an RX that is not being filled and thus find out I no longer have a Dr. AND being an established patient not able to see another Dr at this clinic. I was not notified about my Dr's leaving either! . TMC did set me with new PCP, but the location is not a convient location. Will be hunting for new Dr."

"I’ve had muscle spasms for days now and contacted TMC for follow up. I had the pleasure to speak with Jamilla, I’m sure I misspelled her name. My apologies. She scheduled me for 11/28 follow up. Let me be clear, Jamilla has ridiculously wonderful customer service skills. She is professional and has a caring quality about her- remember this was a phone call. She is truly an asset."

"My family and I have been to this facility for years. On this very last visit it was my daughters 6 year well visit check. We were scheduled a year in advance to see our usual Dr when TMC called last minute to reschedule us with DR TAYLOR J DALSING. Our visit went like usual and nothing out of the ordinary was needed since this was a well visit check. A month later I receive a bill to pay a co payment in the amount of $30 even though we have BCBS FEP and our kids don’t have a copayment on scheduled well visits. DR TAYLOR J DALSING marked my child’s well visit as an office visit after we had left. When I called TMC billing department they told me that DR TAYLOR J DALSING made notes that made the charge occur. During my daughters appointment nothing was talked about outside of the norm. DR TAYLOR J DALSING is a pediatrician at the TMC Rincon location and we will never see her again since this incident and don’t recommend her. The billing department and our insurance company both said doctors will do this often to score both the well visit check and the office visit payout. DR TAYLOR J DALSING tried to get both payments until TMC billing took off the well visit charge to my insurance (since they said the doctor can’t charge for both even though DR TAYLOR J DALSING tried). After they removed the well visit charge they of course wanted the copayment of $30 even though they get lesser money in the end from the insurance and patient. I again addressed to them that this was a scheduled well visit check from a year in advance and not an office visit. They said due to the way DR TAYLOR J DALSING worded her notes the charge can’t go away. I asked TMC what was written down in the notes and DR TAYLOR J DALSING wrote that she gave us two referrals and information on a nonexistent rash on my daughter (both of these things I never received. Also they couldn’t tell me what kind of rash she wrote down, since there is no rash on my daughter so she couldn’t diagnose anything). Most people don’t even get billed for these things let alone mislead that they received this information from a doctor. I hope DR TAYLOR J DALSING’s company addresses her mistake especially because they could’ve gotten a bigger payment from my insurance company if she would’ve just charged us the well visit check and not an office visit. I guess she thought she was going to get both. Thank goodness TMC billing and BCBS helped us stop this doctor from double billing. We never received an apology or a resolution on how to stop DR TAYLOR J DALSING from doing this again. We’ll just be sure to not go back and tell as many people in Vail and Tucson as possible."