UMC Pantano Clinic 7901 East 22nd Street, Tucson, AZ 85710

"Don’t expect to get a SICK or Emergency appointment for 4 weeks or later. You will be told that a NP will call you, that won’t happen, and that you can go to one of Banner emergency facilities. There you will wait for hours even if you have an appointment. You will also not see a Doctor you will be assigned an intern and that will change throughout."

"Billing Nightmare! They bill you to whomever the attending doctor is, even though you never see that doctor. Then you get a surprise bill from your insurance showing that doctor is "Out of Network". My $10 co-pay visit ends up costing hundreds of dollars and endless time fighting with both Banner and BCBS. Banner is so unhelpful over the phone. Never going back after this fiasco."

"The MA’s used to to actually listen and talk to you with respect. Now they automatically have an attitude and are very rude. That’s on top of not actually listening or even attempting to understand what you’re telling them. Been coming here for years. Now me AND my family members are treated like imbeciles. Lol. Probably not returning. Awful staff."

"There are only residents at this location, expect continuous turn over; don't expect your doctor to stay more than 3 years. Your insurance is still charged full price for a less experienced physician. And, watch your billing because Banner overcharges for everything. I checked in 20 minutes early and am still waiting 20 minutes past my appointment time. Just checked with staff and was told my doctor is running an hour behind, which nobody bothered to inform me. Obviously, our time has no value. Done with Banner."

"If you're looking for information that your Dr has issued, no one knows and no one will call back. I've been waiting for over a week and still no response after more than 5 calls and empty promises about someone calling back before end of day. I left banner YEARS ago and thinking I should have left it that way! Crazy part is, even as rude as the staff was in green valley, they would at least call you back when they said they would!"