AKDHC - Tucson St. Mary's Office

"Dr Pervez is an excellent Dr. He makes understanding everything so much better."

"If I could post zero stars for the front office I would. I was attempting to establish care with AKDHC after moving to the area. The front office staff were professional and courteous at first, however that quickly changed after having issues with paperwork. I was told by a medical assistant that I needed to have all of my medical records, especially my biopsy including my diagnosis faxed to them a second time because they only received half of my record. Today, I called AKDHC to see if they received the necessary paperwork, where a receptionist (Carrie) told me that they will not accept paperwork dating back to my diagnosis and biopsy in 2010. She proceeded to say how my biopsy was done 9 years ago and was no longer valid. She said I would need to get another biopsy for my diagnosis! She then proceeded to say how they will never accept medical records as old as mine (dating back to 2010) and I would need to be re-diagnosed. Since when does a receptionist give medical advice and orders? I tried to explain that an AKDHC medical assistant told me, via phone, to have the "old biopsy" paperwork sent to them, as they are needed for the doctor to review. Carrie continued to tell me they would not accept the paperwork due to it being so old. I asked to talk with a manager and she ignored me, continuing to argue the point I needed to possibly have a new biopsy due to my first one being too long ago. She did not display any professionalism in any way and was very argumentative when attempting to rectify the situation. Needless to say, the situation continued to escalate to the point where I began to raise my voice, yell, then told her I no longer wished to keep my appointment. My husband and I called the clinic back, hoping to talk to a manager, where we were told they were all busy in meetings and we would not hear from them until next week. After this issue, there is no way I can trust my life in their hands for kidney care. I hope this front desk professional thinks twice before being so rude to future patients! I am so happy this happened before I actually had an appointment with them."