El Rio Health Congress

"I was seen today for a follow up visit from the ER for a possible fainting episode. Which I still don’t know if it’s a seizure or fainting. I’m feeling very I’ll with extreme head pain and concerned because I never felt this before. I seen a NP Sara Santa Cruz she is a horrible provider first she was not even prepared or her staff with my The labs done at the ER I waited patiently in the room for over an hour for nothing. The provider Santa Cruz is very unprofessional she was so frustrated because she didn’t know how to treat me or do her own work up study on her own medical recognition and she literally yelled at me and stated I was talking over her and shows no empathy which is shocking in her line of work. After she yelled at my mother and I she left the room leaving me with no answers to my illness on top of being Mis treated and feeling ill I hope no one ever has to experience what I went through at this office when your feeling your worst and go see a DR for help and answers. Santa Cruz is a horrible provider and I hope no one experiences her horrible care and unprofessional attitude in a medical setting is just unbelievable. Horrible behavior for a professional medical title"

"Do not rely on what the representatives tell you when you call regarding the status of your appointment, prescription, or care provider. They will come across as sympathetic and knowledgeable regarding your needs or issue however it’s all an act. They don’t care and are trained to stonewall and waste your time in the hopes you finally give up. Disgusting."

"I have been with them for four years. I became homeless at the beginning of the month and my case manager without asking me changed my whole team she had been with me for 4 years zero warning I get a call from her manager saying I won't be on her case load. My psychiatrist will also be changing. Yet the one changed I've begged to make my therapist who honestly makes me feel worse every day then when I came to the appointment. She gaslight makes excuses for my abusers, hasn't given a single insight or solution or coping skill in months. The only good thing about el rio in four years was my case manager as she always advocated for me. But she also dropped me without communication. I reccomend going to pathways or else where. My therapist changed all the time a psych as people are always leaving el rio as the better jobs are anywhere else."

"I’ve been with El Rio for 4 years now and I always thought they had provided good services. However, I’m extremely disappointed recently. I have been canceled and rescheduled on for the same appointment 4 times now and Ii’s always the day of the appointment. The first time, I had scheduled it a month 1/2 in advance. I find this extremely unprofessional."

"Terrible customer service and people on the front lines. The girls who work at your front desk are their own “sorority club”. No actual care for peoples health and just was faced with one attitude after another no matter what. Couldn’t even escalate anything because NO managers were available during lunch, and you could again really tell from the attitude these people had. Nobody gave a damn about my problems, and literally my only purpose for stopping by was just to sign some paperwork for my doctor. Service was just shameful from a healthcare standpoint. McDonald’s employees show better care and attention."