Banner - University Medical Center South 2800 East Ajo Way, Tucson, AZ 85713

"On March 20th 2024 I was at banner south campus as I was scheduled for surgery. My surgery was scheduled for 130 however did not begin until 3. My surgery time began an hour and a half after the scheduled time. After surgery I woke up in the recovery room and was unable to procure my belongings as they were "missed placed" mind you all my belongings should have traveled with me. They did not. My belongings also had a patient label on the bag as to not be lost. For about 30 minutes no one could tell me where they were. As I made my concerns evident to my nurse in the recovery room she began to look but at some point ended up getting side tracked and rather then help locate my belongings she grabbed herself a hot beverage and a snack and told me missed placed belonging happen all the time. Turns out my belongings ended up traveling with a different patient but rose greater concerns because my items were labeled. This tells me that somewhere along the way patient labels were not checked. My nurse at the end also seemed out of sorts as she forgot my referrals at discharge"

"DO NOT GO HERE!!! This hospital need to be shut down and investigated by the state and all relevant medical bodies. They have the worst patient experience I have ever had at a hospital, IF YOURE HAVING A LIFE THREATENING EMERGENCY GO TO LITERALLY ANY OTHER HOSPITAL. Their wait times are outrageous at all hours of the day and you spend hours sitting in the waiting room waiting to be triaged just to be shuffled to another waiting room just to wait another 8 hours to even be seen by a doctor. The nurses and doctors are so burnt out that they don't care and you can watch them walk around talking and playing with each other. The only time I ever see work being done is when a patient gets pissed off and starts to demand answers."

"Nurses and staff were attentive and competent in the hospital after I was admitted. Maricela and Pancheta were standouts. My room was nice except for the fact there was no hot water when I went to take a shower before leaving. ER was a 3-hour wait until triage and another couple hours to get to an ER room. Was admitted and got to hospital bed about 3 hours after that. The ER staff was good The real disappointment was the lack of communication with the doctor. I saw him one time when he did rounds with students in tow. That was it. I was discharged by the attending nurse with him handing me some paperwork. He did a quick run through but It would have been nice if the doctor was there to discharge me and go over everything.."

"DO NOT GO HERE!!! Especially in an emergency!! They don’t care about privacy, health or otherwise! I’m surprised they haven’t been shut down. I arrived via ambulance and waited a full 8 hours and was NEVER spoken to or examined by anyone. The waiting room was emptied out and still I was never addressed. The nurses appear to be so tired and not wanting to work. I legitimately was not seen, only triaged and left to suffer in a waiting room chair. I left after advising them the situation and they didn’t seem to care, and they REFUSED to give me any of my medical records to seek medical care elsewhere. Worse medical experience in my life!!!"

"So the place for compassionate care can't even bother to keep your appointments. And there is no higher up you can speak to either. My Rheumatologist is supposed to see me every 3 months or do labs every 3 months to monitor my medication. They schedule 6 months out. They cancel and schedule another 3 months out, they cancel and schedule again another 3 months out. What kind of any care is this? Get your act together and don't waste peoples time. You are playing with my health and my life."