Sit WELL upholstery & fabric 2802 East Greenway Road BY APPOINTMENT ONLY, Phoenix, AZ 85032

"Seriously don’t shop from here people here seem so incompetent especially the owner literally lacks common sense. Their fabric selections are so outdated. The showroom looks so messy says a lot about their work ethic. Such an unprofessional place to shop at. Think twice before spending your money in this kind of place. The owner especially is so unprofessional a huge waste of time!!!"

"The workmanship in upholstery and wood refinishing is beautiful. The problem is with the owner Rick and communication overall. There wasn't any paperwork given at the start of the project. I was unhappy with the result (because of a communication breakdown) and instead of collaborating on a fix, the owner went into a long explanation (after I chased him down) that they didn't do anything wrong before he even heard my concerns. I wasn't attempting to blame but he went on the defensive immediately. He even said that he had me on videotape in the showroom discussing my choices, which is disconcerting. The finish for my chair was supposed to be a warm chocolate honey brown and it came back ebony. Rick stated that some woods take stains differently. When I asked why I wasn't contacted when the color didn't match the sample, he said "We do thousands of chairs and don't have time to call everyone". The insert in the cushion was a foam core with down wrapping. It was returned without a foam core and no one asked me if this was okay, which it's not because, for an all-feather fill, it feels like sitting on cement after they've compressed. Rick promised to call me back to see if there was something that could be done. I never heard from him. I have to sell my beautiful chair now because it's hideous and uncomfortable."

"I learned a lot from Sitwell about getting your furniture reupholstered. I’d keep looking, but not here. It took them 4 times to fix a cushion. Then asked us to pay more for something that was in the contract to repair. Then Rick had the audacity to say we were costing him money, rude. He didn't do the job as promised, good grief. We feel ripped off by him, and held hostage so gave him an extra $300.00 plus. I would look else where or buy new, but not here."

"Fabulous job on my cushions for my outside set. And very timely. Couldn't have been more pleased. Great find right near me!"

"No stars or minus. DO NOT do business with this man. Had them re-fabric 11 pillows, 4 bar stool and 4 chaise lounge cushions. Many were done wrong and had to take them back to correct. Also Rick was to powder coat 4 chaise lounge chairs. Have paid for all the invoices and he has not returned any of the items. Won't take calls and won't return the items. He is a nightmare to deal with."