Hilton Garden Inn Phoenix Airport North 3838 East Van Buren Street, Phoenix, AZ 85008

"It’s disappointing this eight story hotel has only an eight seat transfer shuttle to the airport. We were unable to get a ride. Many of the staff were pleasant, including driver Logan and bartender Katie, which improved the experience. An eight dollar water in the lobby was outrageous. At least the beers were more reasonably priced."

"Great location just near the airport. Parking is free and on the same property, so no walking. Breakfast is paid that costs based on the day and type. I stayed here for a day and felt good as the rooms were clean and staff were very friendly. Would stay here again if visiting Phoenix."

"I enjoyed my stay here..it was not only good location wise since it's close to the airport but tons of food around the area and the hotel is very secure. Good bang for your buck. I even extended my stay an extra day and they took care of me at ease. My room was amazing wish there was more coffee though. Only thing I will say is maybe more choices in the pantry downstairs lobby? Such as beverage wise. Breakfast was fine except for my burnt eggs on my 2nd day. But service from all staff was highly professional even if front desk comes across as curt well you are in a dodgy part of town so they are all eyes and ears on every guests. Definitely will be back again."

"The only true critique that I have about this hotel is the location. It wasn't as close to downtown as I was hoping but not so egregious that I was at a disadvantage. The staff was courteous and the room was exactly what I was looking for. The food served could be a bit better though but no true complaints at all. Would recommend."

"The shuttle service and driver was great. The customer service was poor at check in and checkout. She refused to give me a complimentary bottle of water even though this is clearly listed in my Hilton honors benefit. I had to check out early because the hotel was out of water due to a water pipe leak that flooded the first floor. I was not offered any assistance in finding a new accommodation for the night, was told it was up to me to call around. I was obviously refunded for the night but not offered any compensation for the inconvenience. When I pressed the issue for compensation I was offered 5000 points to my Hiltons Honor which I have yet to see. My room had several broken items such as the lotion bottle barely hanging onto the wall and extremely loud air conditioning unit that made loud clunking noises all night long making it difficult to sleep. The location is located in an industrial area so there are no nearby stores or restaurants within walking distance. The hotel advertises a breakfast menu with cook to order omelets, however this was not available for my Sunday morning breakfast, just a breakfast buffet. However my dinner meal and service was very good. This was the worst Hilton hotel I have ever stayed in and will not be coming back."