Vacation Inn Phoenix 2420 West Thomas Road, Phoenix, AZ 85015

"Room smelled like urine. The frame on sliding glass door is coming off. Bed is like sleeping on a cot on the floor. Hotel is very dirty. They charged an extra $25 dollars to check in early even though room was ready. One of the clerks got in a physical altercation with a couple of guests then she sprayed mace at them while the lobby was full. So I was choking on the mace. The clerk should have just walked away and called the police. Instead she was throwing stuff over the counter back at the people she was fighting. I ended up getting my money back and leaving this place."

"There was mold everywhere and roaches. I had no pillows and when I went to call for more they told me they didn't have any. They told me housekeeping was the only ones that could get pillows and they didn't come in until 730am. When I called at 730am they changed the story to say they didn't come in until 10am. They sprayed my room however after a night they came back. There were holes in my blankets and multiple fire alarms hanging from the walls and light bulbs missing. There was only one usable outlet in the whole room. The neighborhood is awful. I was approached several times for money, to use my cell phone and drugs. I would never stay here again and wouldn't recommend it especially if you have kids."

"Very old and run down. Carpets dirty, half the lights don't work. Cockroaches. They did spray for me, but still. Some staff, very helpful. Chelsey,. however, not so much. Pool is beautiful and spa is nice. Pet friendly, but no security on site to make patrons pick up after there pets. Linens and bathrooms were clean."

"If I could give this place no stars I would. The location of this hotel is not the best. As soon as I’m pulling in there’s tons of junkies walking in and out of building. I have my 4yr old daughter with me. The hallways smelled like throw up and cigarettes the whole two days of staying. for the second night we had to switch new rooms because one of the mattresses had piss stains and made the sheets smell like piss. There were cops there one day for about 6 hours walking in and out of one room. It looks like this hotel lets people live there. The type of people walking around in the hotel had junkie written on their forehead. I would NOT recommend this place if you have kids or are on vacation. The staff was very nice the whole time but everything else was ridiculous. Very irritating."