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TownePlace Suites by Marriott Phoenix North
9425 North Black Canyon Highway, Phoenix, Arizona, United States
About the TownePlace Suites by Marriott Phoenix North
TownePlace Suites by Marriott Phoenix North is a cozy and convenient lodging option located at 9425 North Black Canyon Highway in Phoenix, Arizona. This hotel offers spacious suites with fully equipped kitchens, free Wi-Fi, and comfortable bedding. Guests can enjoy amenities such as a fitness center, outdoor pool, and complimentary breakfast. The hotel's location provides easy access to local attractions, dining options, and shopping centers. Whether you are visiting for business or leisure, TownePlace Suites by Marriott Phoenix North is the perfect place to stay.
Photos of TownePlace Suites by Marriott Phoenix North
9425 N Black Cyn Hwy, Phoenix, AZ 85021, United States
Reviews of TownePlace Suites by Marriott Phoenix North
"HOTEL DOES NOT MEET MARRIOTT's STANDARDS. Staff was friendly. Rooms are horrible. Mattresses old, saggy, and worn edges. The rooms are old, outdated. The room where we stayed had a terrible smell of mold, and mildew. Carpets, curtains, and upholstery are also old and and have unclean smell. POOR HOUSING KEEPING/CLEANING. Food is also bad. STAY AWAY FROM THIS HOTEL. THIS HOTEL IS DEFINITELY HURTING MARRIOTT's REPUTATION."
"Beware of 2 bedroom suites! My family reserved a 2 bedroom suite for a sports tournament as did several other families. Everyone had reserved a 2 bedroom suite with each bedroom having a queen bed and sleeper sofa. Many, many families were given a 1 bedroom suite with the excuse of "we're out of 2 bedroom suites", "I can't give you a discount", "there is no manager to talk to", and "2 bedroom suites were over booked". That is inexcusable. We made due with the sleeper sofa, but had reserved, paid for, and expected 2 queen beds. I will say that I didn't rate 1 star due to the very friendly and helpful staff who are not in charge of over booking. The breakfast was also excellent, as far as hotel breakfasts go. I will be contacting corporate, BBB, or anyone else that I can speak to regarding our situation and would not stay here again."
""Exemplary Service and Exceptional Staff! I recently had the pleasure of staying at the Marriott Town Suites, and I must say, the experience was nothing short of outstanding. The staff and managment went above and beyond to ensure my comfort throughout my stay. Melisa the manager showcased outstanding hospitality. Their attentiveness and willingness to assist were truly commendable.Lisa the staff, In a moment of need, they even borrowed bedding from a sister property, showcasing their dedication to guest satisfaction. I highly recommend this hotel for its exceptional service and wonderful staff!" 5 stars! ⭐⭐⭐⭐⭐"
"My husband checked in for business 2 weeks ago. Within 2 hours of checking in he had a female worker from the hotel just open the door with a male guest. Luckily he had the dead bolt on but she didn’t knock or announce herself. When he opened the door she said that the male guest who was with her stayed in the room the night before left his glasses in the room so she was bringing him up to check. This was the same front desk person who checked me in just 2 hours prior. When I reached out to the front desk staff the next morning since my key was deactivated they advised it was a huge mistake and would talk to the GM about it. 2 days later I still don’t have any news, asked to speak with her and they said she comes in 10-2pm then found out this was incorrect and she was avoiding the conversation. The front desk staff kept saying my room number out loud and my last name which is a safety concern in the hotel industry. She offered some points and her own front desk staff said this was low considering the safety risk and experience and advised me to call Marriott bonvoy. Called Marriott and put in a complaint which was closed within 1 hour for “failure to contact” when they had my email and number since It was in my reservation, on the complaint and my Marriott account. They said the GM closed it. I also called the hotel to follow up because the points promised were still not loaded. And today even after speaking to them last week they still aren’t loaded Being in the hotel industry there are a few things that raised a red flag for me. 1. If she thought the prior guests glasses were still in my room how confident is she in their housekeeping that they would still be left in the room 2. What was she doing bringing a male guest up to my room 3. Hotel staff is supposed to knock and announce themselves before entering a room she did not do either 4. She did not use a master key and deactivated my key to bring this male guest to my room. 5. They should not announce room numbers in the lobby this is a safety concern. Overall would not book again. I wouldn’t write a review except it’s clear the GM is avoiding this situation and is clearing it out and not addressing the concern. Disappointed in the handling and the safety of hotel guests"
"Staff were friendly and helpful, and room was really great. Love having a kitchen in the room and windows that open for lots of fresh air. Only downside was told pool was heated and it was very cold, also bathroom could use a better cleaning (I will spare everyone the details on that haha!). Also, room had lingering smell of smoke, but I am guessing most people wouldn't even notice that because it was pretty faint. I would likely stay here again and would, overall, recommend this place."
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