Heart & Soul Kids - Oro Valley 8363 North Oracle Road, Tucson, AZ 85704

"Our party hosts were amazing!! Everything from the set up, to play time, to food and cake, they took initiative and were so friendly and helpful. One thing that stood out was that they went out of their way to make sure our youngest guest with a disability was able to take part in activities. They really made sure every kid was encouraged to participate at their comfort level and that all the adults felt welcome."

"My daughter loves going to camp. She always asks to go back. The facility is great and had a lot of options to keep the kids busy. We have done a few camps and are scheduled for a few more. Birthday parties here are also excellent."

"The only good thing about Heart and Soul was my daughter's gymnastics and dance teachers. The issue with Heart and Soul is the management and business practices. For example, if you go on a two to three-week holiday vacation, your child can only make up one session in the same month if there is availability in a class. Additionally, on their website, it states, “Make-ups are not guaranteed, make-up options are contingent upon availability.” In essence, you lose out on the other sessions for the month, and making up the one session for the month is not guaranteed. An excellent business practice example is my daughter's swim school, where a six-month token is provided for a makeup session. The parent can schedule a makeup session online by checking schedules and adding their child to a swim class. Another business practice is the monthly tuition, which is more like a non-prorated billing. The business states on its website that they do not adjust the billing for months when there are holidays, pre-planned closures, or more classes. Additionally, they note that classes even out, but if you pay attention to pre-planned closures and holidays, it does not even out in the end. The business concept is similar to a membership or subscription framework in that the same amount is billed monthly, regardless of utilization. However, there is no value proposition for this type of billing from Heart and Soul Kids. An excellent business example is my daughter's monthly membership to a local kids' playground, where the monthly billing is adjusted for holidays and pre-planned business closures. The monthly bill is adjusted if there are fewer or more days in a month. The transactional interaction between the consumer and business allows the value proposition to favor both parties. A business practice that I disagree with is the management purposely hiring more part-time employees so they do not need to provide federal and state benefits. From a non-empathetic or compassionate business management view, similar to Amazon, this is a way to keep costs low but at the risk of mistreating low-level employees. As a fellow business owner, I prefer having full-time employees and building a work culture of excellence, compassion, and professionalism. The overall work environment morale is high, and employees work efficiently to ensure high productivity, often going above and beyond without needing to ask. That starts with doing the right thing for the business and the employees who help build the business. As I said earlier, the teachers are why we stayed so long, but the value proposition is no longer there. We found an excellent dance studio that provides a phenomenal experience for our daughter while ensuring an exceptional business experience similar to my daughter's swim school and kids' playground membership. Yes! We pay more money, but the cost is worth it."

"We just had an amazing 5th birthday party for our daughter at Heart and Soul - and the experience couldn't have been better! The team really took care of everything, and it made for a stress-free party with all her little friends that my husband and I were really able to ENJOY with her. The girls were so sweet, professional and made the process the best. My daughter has been taking classes here for years, and this just adds to our list of reasons why we love Heart and Soul!!"

"We had the best birthday party at Heart & Soil for our 5 year old!!! Everyone had fun and it was a stress free day for Mom!!! Everything was taken care of and very cute! The games were fun and everyone loved the gym! Thank you so much!"