Massage Envy 21582 South Ellsworth Loop Road, Queen Creek, AZ 85142

"I had my appt at 1:30 wasn’t called back until 1:45.. my massage started 1:50 and he finished at 2:34pm and cut my massage short. Due to him being late or running behind. This location is terrible! Go to the one off Williams field they call you back on time and don’t cut your massage short that you paid for!"

"My boyfriend and I just started coming to this location because we moved out to STV and so far I love everything about this place! I love how I can use my membership for a massage, stretch OR facial, I don’t have to just pick one and I love that there are a lot of therapists and availability. The front desk girls are so nice and Alyssa was the one that signed my boyfriend up, she made it such an easy experience."

"I have never had such horrible customer experience as at this location. I’ve been on and off with massage envy since 2014 and the bottom line is this: go anywhere else. Their front office is a revolving door and staffed by incompetence. If you find a therapist you like they will be impossible to schedule with. Their monthly discounted pricing is a CONTRACT which I explicitly asked about and was told it could be canceled at any time. I am now pregnant and moving away and having to PROVE this to them so my “contract” (again, that I did not know about) can be canceled. I have 3.5 credits left now and refuse to step foot in to this awful location. $262.50 down the toilet. Massage envy has been involved in class action lawsuits in the past regarding these contracts. Do more research than I did. There are so many places, including therapists that will come to your house for cheaper. Don’t get sucked in to this business."

"I had my first ever massage and I absolutely loved it! Alyssa on the front desk was so amazing and helpful! I was very anxious and she made me feel comfortable. I had so many questions and she sat with me and answered every single one! I will definitely be returning and I'm so happy I decided to start this health journey. Thank you Alyssa for helping me realize I have to take care of myself and being so helpful and nice!"

"I went to Massage Envy and it’s been a while since I’ve had a massage. The entire time I was well taken care of from the front desk to the service provided. The massage was amazing and the assistant manager helped me check out. She was so nice and welcoming and helped me with questions that I had about the membership. 10/10 would come here again."