Running Water Spa 6302 East Camelback Road, Scottsdale, AZ 85251

"I highly recommend working with Lillian for a facial at Running Water Spa. She is extremely knowledgeable and tailored my facial to my skin needs. Lizzie, spa coordinator, also makes it a breeze to get in!"

"Two weeks ago, I had the worst experience with this hotel and spa that I have ever had in my entire life.  The absolute worst.  I live here in Phoenix and my sister and I were looking for a place where we could get a massage, lunch, and some drinks at the pool.  Scottsdale Camelback Resort was not that place.  First of all, the term "Resort" is a misnomer, because this place is far far from resort quality.  We had called ahead the day before and asked if we were allowed to use the hotel gym before our 11 AM appointments and we were told that was fine.  Despite this, the woman at the front desk was completely caught off guard and totally frazzled that we were there.  She kept muttering about how early we were.  All we needed was a locker to stash our stuff--it should not have been that big of a deal, especially since we asked first.  Since there is a restaurant on site (allegedly), we asked if it was open and we could grab a coffee.  Nope.  Nothing open before noon.  Ok fine--stupid but fine.  The massages were 50/50.  My actual massage was great and someone should let my massage therapist know that he can do much better than this dump.  My sister was unfortunately put in a massage room next to the bathroom.  Being able to hear bathroom conversations and toilets flushing is not really a "resort" spa experience!  We tried to speak with the spa manager about this issue and there was literally nothing in the world she could have cared about less than our experience there.  We were told that everyone complains about that room and management just does not do anything about it. After the massages, we thought we would grab lunch at the restaurant that should be open and use the pool.  We went to the restaurant and were informed that they could not take cash or credit cards and could ONLY do room charges.  But we were not staying at the hotel, so there was no possibility for food or drink.  At that point, we decided to cut our losses and go somewhere else.  When we tried to check out, we got a whole new set of issues. I had a gift certificate, my sister did not.  You would have thought we were asking these people to solve differential equations.  I have actually never seen incompetence of this level.  No one could work the computer system and no one could properly ring up two massages, one paid for with credit card and the other paid for with gift certificate.  The front desk woman charged us double and struggled to understand that.  The manager would stop by and help for a second and then wander off (because again, this lady just does not give a flying F about anyone setting foot in this spa).  Finally, she says to us, "you better sit down, because this will be a while."  We finally went to the front desk and spoke with the hotel manager, Erin.  While she seemed understanding and polite at the time, she was not able to resolve anything.  She told us that we could go and she would take care of the charges.  We were not surprised that she did not do this.  My sister was charged approximately double and had to dispute the charges with her bank to get her money back.  No follow-up call from the general manager.  No apology. It was literally the worst and I have been to most of the actual resorts in the area.  You can go to a real resort, even the Phoenician right down the street, get a massage in the same general price range, and deal with people who can do simple things like....oh I don't know....math or even basic customer service."

"I took my mom here for a Mother's Day treat. We both got massages and facials. Both were wonderful and the deal we got on Groupon was well worth it. We may return to the spa again, only the spa. Our spa day came with use of the resort facilities. The pool area was very disappointing. No shade, except over the kids wading pool. Nobody that lives in Arizona wants to bake away in the sun in 100 degrees. The shuffle board table had no sand, the other activities were disappointing as well. No place to eat breakfast. We ended up leaving to eat. Disappointing after planning to spend the whole day there. The spa area and staff were wonderful. Outside that, we ran into run down facilities, unfriendly staff and many staff that didn't speak English while trying to find the meditation labyrinth. The "resort" felt more like a community pool in Tempe than a resort in Scottsdale."

"Giving 5 stars for value. Amazing 50 min massage and 50 min facial combo for only $189. The massage was very relaxing and the room was peaceful, quiet, comfortable and clean. But the highlight was my facial by Ashley. She was super knowledgeable, soothing and friendly. Book with her! Everything in the spa itself was great (locker room and lounge waiting room were nice) but wish the pool area was nicer. Overall nice experience but don’t expect a resort, 5 star spa."

"I went to the spa and got a facial and massage. It was a relaxing experience, the staff was really friendly and professional. I had access to the other amenities as well which include the gym, sauna, and pool. The sauna is small but very clean and nice looking. The pool is a decent size and right next to the restaurant. Overall this place was great to come in for the day or to stay."