The Habit 9911 East Baseline Road, Mesa, AZ 85209

"This is partially on me, but I feel it is very poor customer service, and retention. I purchased a vape device($60) when I got home after running a few more errands I realized it was pink and blue. I went back to the store with an hour and a half and requested to exchange it for a different color. Employee stated they do not exchange anything once it gone out the door. The clerk did not offer me a receipt at the time purchase so I don’t know if it says so on the receipt. I did not see any signs in the store stating no returns. What if when I got home the device didn’t work, am I just out of luck. Buyer beware I guess. I’m sure it doesn’t matter much to them, I will just go elsewhere for now on."

"Checked online and shows it closes at 10. Arrived at 937 and the doors were locked and 2 employees were inside. What a bummer to drive all this way for that to happen. Please update your hours online."

"Great selection of cigars! and the customer service was spot on in finding what I was looking for."

"I happened to be in the local area and came into this shop, and their service exceeded my expectations! They have the best selections and pricing! Alyssa was so kind and helpful! I'll without a doubt make the drive just to visit here."

"Since 2019 I’ve stopped by this store, and within that time it’s gone through impressive renovations. The Habit is conveniently located (for me), has tons of products, tends to have timely service and employees are pleasant and bubbly. I really enjoy their atmosphere, but my gripe is there isn’t a reliable refund policy. The best they can do is MAYBE apply a moderate discount. For example, if their shop sells you a faulty item or incorrect coil for your vape, and you so much as peel off the external plastic, that immediately invalidates any refunds. Even if you haven’t touched the inside of the box. Now trust me I understand it’s the USER’S responsibility to know the details of their device, or whatever item they’re purchasing. And I’m sure on their end there are plenty of risks involved with taking back defective items or coils, unopened or otherwise. It’s true there are SO many vapes out there, a lot of times it’s difficult to tell what’s compatible with your device. I don’t expect perfection. I’m aware and accepting that mistakes are bound to happen on either end, sometimes it’s entirely outside the realm of control. That being said I would be pleased to see a policy in place protecting customers who may end up getting the wrong, or faulty, coils/products. In my experience the few times there’ve been issues I haven’t seen much resolution. Instead, mostly encouragement to spend more money. Even if it’s through their point system or store credit, really anything would be better than “well..sorry!” Especially if those products are advertised by the employees as compatible. Perhaps it’s too hopeful to assume something better could be done. However, if they made that huge adjustment I would easily continue my business and give them a 5 star rating, as they’re consistently clean, generally well-stocked, and everyone there carries a smiling face."