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Chris McCoy - State Farm Insurance Agent
1820 West Northern Avenue, Phoenix, Arizona, United States
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About the Chris McCoy - State Farm Insurance Agent
Chris McCoy - State Farm Insurance Agent is a reputable insurance agency located at 1820 West Northern Avenue in Phoenix, Arizona. As a State Farm agent, Chris McCoy and his team are dedicated to providing personalized insurance coverage that meets the unique needs of each client. Whether you are looking for auto, home, life, or business insurance, you can trust Chris McCoy to help you find the right coverage at the best possible price. With a focus on exceptional customer service and a commitment to helping clients protect what matters most, Chris McCoy - State Farm Insurance Agent is a trusted choice for insurance in the Phoenix area.
Photos of Chris McCoy - State Farm Insurance Agent
1820 W Northern Ave #100, Phoenix, AZ 85021, United States
Opening hours of Chris McCoy - State Farm Insurance Agent
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Chris McCoy - State Farm Insurance Agent
"I loved working with Felicia from State Farm. My auto quote was fast, easy to understand and very affordable. She really lowered my anxiety of looking for auto insurance. I really recommend five star customer service."
"My experience with State Farm is longstanding, but relatively recent with the newer owner and staff whom I quickly learned to appreciate! It was made especially true at the front desk by Elyse Haro who took the reins immediately after my car accident.. Elyse seemed to know exactly how to answer my questions and was always way ahead of me and SO patient and kind on EVERYTHING including my befuddled self as I learned the car was totaled. Her always calm demeanor and thorough knowledge and guidance has been invaluable in creating a continuing commitment to Elyse and State Farm for all my insurance needs, present aand future,. She is, indeed, a HUGE asset and a great teacher too!."
"Elyse was amazing! She went above and beyond to get us the best pricing for our insurance needs. Chris McCoy and his team are top notch. I would highly recommend them to any of my family and friends."
"I had been working with Chris for 7 years, back when he was still with Wes Stahler and even opted in for him to be my agent once Wes retired. Prior to this past 6 months, we haven't had any issues. But once I e-mailed Chris and his employee Elyse about some personal article policies that needed to be updated, that's where things took a downturn. I e-mailed Chris on June 15th to remove an item on my Personal Article Policy since I no longer own it and update it with a new one. I had provided all the necessary paperwork as was required for the new item to be added. Chris said he would take care of it and I received an e-mail from Elyse saying that, "Your policy is current". Which I took that meant that the changes that needed to be made, were made. Fast forward to early October and I am reviewing my policy to see that the item I had requested to be removed is still on my policy and the new item I had requested be put on, is not. So, I e-mail Chris and Elyse to get an update and some clarification as to what is going on. I do not hear back within 24 hours, so I call the office and leave a message. I get a phone call back from Elyse who explains to me what is going on and I explain my confusion and frustration to her about the unexplainable lack of communication that this is the policy is still in underwriting and "waiting for my approval" which was never communicated to me or my wife and made to seem like it was my fault for the hold up. Not to mention the condescending attitude it was given by Elyse as she proceeded to tell me, " I will say it a little slower for you this time." After nothing really gets answered and no actions are taken, I request to have Chris call me to hopefully get this figured out. I get a call from Chris the next morning and he states that, "Maybe we aren't the agents for you. The phone call that took place yesterday cannot happen again." which baffles me that instead of even trying to understand where we are coming from and how the lack of communication is why that conversation the previous day took place. He instead decided what was best was to wash his hands of it and pass the buck onto someone else, removing us as customers from his agency altogether. Being that Elyse was the one handling my policy, I would expect her to update us as things transpired or if approval was required from us that way we can move things along. Also, I would expect that when any agent/employee of an agent says, "Your policy is current.", that it is in fact, current. Based on this 6 month long process and 3 months of no communication when it was clearly warranted, the condescending attitude from Elyse and the "pass the buck" reaction from Chris, I would look elsewhere for an agent."
"Chris McCoy is a true professional. I recently needed his assistance, advice and guidance as my mother is a client of his. She had a situation where she had severe water damage with her home. Chris was our advocate and quickly acted to ensure my mother received support and payment to have her home fixed to our satisfaction. We would recommend Chris and his agency to anyone. Thanks, Chris, for being there for me and my mother."
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