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Legacy Insurance Services Inc
10409 South 50th Place, Phoenix, Arizona, United States
About the Legacy Insurance Services Inc
Legacy Insurance Services Inc is a reputable insurance agency located at 10409 South 50th Place in Phoenix, Arizona. With a commitment to providing top-notch insurance solutions to individuals and businesses, Legacy Insurance Services Inc offers a wide range of insurance products, including auto, home, life, and commercial insurance. Their team of experienced agents is dedicated to helping clients find the best coverage options to meet their specific needs. Whether you are looking to protect your assets or ensure the financial security of your loved ones, Legacy Insurance Services Inc is the place to turn to for reliable and personalized insurance services.
Photos of Legacy Insurance Services Inc
10409 S 50th Pl STE 100, Phoenix, AZ 85044, United States
Opening hours of Legacy Insurance Services Inc
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Legacy Insurance Services Inc
"Do not insure your car here, the auto body shop has been waiting two days for payment to release my vehicle and the insurance adjuster is not answering her phone. Body shop tries and I try straight to voicemail. I called 3 times, then I finally got the phone number to her supervisor to enlighten us on the situation and Edgar Guillino, the supervisor was even worse. He had an attitude telling me, a paying customer on time evey month and that was polite that he will get her to call the body shop and I said okay please make sure she does honestly I need my car and he said “what did I say that I was going to do.” “Don’t tell me how to do my job” and I was appalled I was not rude at all. It’s shocking and makes me think about what training they get in customer service, this reflects poorly on the company because he’s a supervisor and makes me question a lot. This company is already a hassle, their representatives all have attitude and for the higher up to have the same attitude was the last straw. I hope they play the recording of this individual and I phone call they need to fix his attitude for the next customer. I will not be bringing back my business here thankfully my policy is up this month and I will be taking the people i recommend else where they do not deserve the attitudes the representatives and high ups have. Please train your employees on Empathy and customer service."
"Was hit by an unlicensed driver who was driving a car insured by this horrible company. They took 1 week to respond to the claim (Lindsey Padilla who is rude, unhelpful, and arrogant. Honestly shameful behavior) And now all I'm hearing is that they are giving the insured time to respond. It's been almost 3 weeks. Horrible company, with horrible response time, horrible customer service. Wouldn't be surprised if they are up to some legally questionable things. Will probably be pursuing legal action against this sham of an insurance company. I will also be reporting to AZ Department of Insurance as they’re clearly a fraudulent company. ** Update: still nothing. Been passed along to a specialist claims. Getting spam calls when I demand updates. Literally called me 12 times in 5 minutes"
"My daughter was hit by one of Legacy drivers. It has been OVER a month and STILL cannot even get anyone on the phone! I have literally sat and repeatedly called until both my phones died and cannot get through to anyone! What a JOKE! Horrible Horrible way of conducting business!! Why would ANYONE use them if they cannot even be bothered to answer a call, or return a call! So disgusted! I should be able to speak to a person, especially when there is an existing claim! Ridiculous"
"My biggest complaint about this company, is that they haven't paid out the claim yet. It's been several weeks now and they still can't seem to communicate well with my credit union who holds the title. The credit union says that they've emailed them all info they needed and never heard from them. Over a week later they call them to see what's the hold up. They apparently had to look in the junk mail for the email. Then they never heard from them AGAIN. So now they have to keep calling back. Because it's not easy to get a person when you call and when they say they will follow up they don't."
"Terrible insurance company no wonder they are cheap, 0 stars. I never leave a bad review but this deserves a review to let everyone know how bad it is. Everything was going well I had Maxima SL that got totaled they paid the value of car. I get everything collected for Gap and they tell me they can’t process the gap claim because Insurance underpaid $3,000-$5000 of value of car. They tell me they valued the car as S model being the basic trim which it showed on the insurance evaluation sheet which I didn’t notice it at all. I called to get this resolved but they refused. I asked for a manger and the call just disconnects every time. Now calls just keep ringing and can’t get hold of anyone anymore. It only lets me leave voicemail which I left so many and never a call back to resolve my problem. Now I’m stuck with thousands of dollars of debt for a car I don’t have because Gap can’t do their thing because Insurance under paid thousands from the low end of the value range."
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