CVS Pharmacy

"Marlon is the absolute worst. 100% unhelpful, rude, condescending and arrogant. I will be moving my entire family’s prescriptions from this pharmacy."

"I was assured my order was ready for pick up, so we drive to the store. I was then told it was filled with the wrong generic after they told me it was going to be the genetic I requested. The man at the drive through window was rude, talked over me and implied I was lying."

"On Tuesday, May 23, 2023, I went inside the CVS Pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ to pick up my prescription. After waiting a few minutes, I was called to the counter and gave my information to pick up the prescription. He had not finished with the customer before me, to my right. When Marlon, the pharmacy tech, handed me my prescription, I looked down at it. Marlon then said "Do you need to talk to the pharmacist"? Since he hadn't finished with the person directly next to me, I asked him if he was speaking to me and he responded very rudely with disrespect "I was standing in front of you and looking at you", of course I was talking to you". I told him that I had been looking down at my prescription and didn't know if he was talking to me or the customer directly to my right. Marlon then repeated with the same sarcasm and rudeness, that he had been standing right in front of me and looking at me. He should have apologized to me but instead rudely repeated the same response. I should not be treated so disrespectfully and rudely by this pharmacy tech at the CVS pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ. What has happened to polite customer service?"

"When I had some difficulties when checking the CVS app to see if my prescription was ready, I called into the pharmacy that evening for some help. I was met with derogatory and snarky remarks such as, "Well, you know they're not perfect!", and "That's why you're supposed to call in instead of depending on that app!" He then became furious when I asked his help in merging my accounts. Although I had a promise from the store clerk from whom I left my name and number with the promise that management would call to resolve the issue, I have not heard back. So, it seems the pharmacy manager has no interest in working out any issues, therefore I will be surprised if there is a response from the owner about this review. My advice to anyone thinking of using this pharmacy should be very leery, and instead consider going to the CVS in the Target Center across the street where they treat you with kindness, compassion, empathy, are friendly and professional; The way all CVS Pharmacies should be."