COACH 7014 East Camelback Road, Scottsdale, AZ 85251

"Today I went in with my dad who is in his 70s and walks with a cane. Nobody acknowledged him and when he picked out a wallet, we went to the register to pay. As soon as the transaction in front of us ended, the employee working just turned and walked away without even acknowledging our existence. It was honestly one of the absolute worst customer service experience interactions I have ever seen. The message is clear: if your elderly (and probably wealthy) parents want to shop here, just know that their money isn’t “cool enough”. Infuriating."

"I truly appreciate my shopping experince with thwse ladies. Their attentiveness during my viait was a pleasant surprise as they were able to point out several vintage Coach pieces i happened to be wearimg while in the store. Although i didnt purchase anything they were very kind. I’ll be back soon!"

"I recently had a deeply disappointing experience at the Coach store, where the branch manager (Breanna Belle) displayed appalling customer service. The manager’s racist and condescending behavior created an unwelcoming atmosphere. It’s disheartening to encounter such behavior in a retail setting, and I hope the management addresses these issues promptly to ensure a more inclusive and respectful environment for all customers. She knows what she did."

"Angela and Kimmie are amazing! The customer service is superb, the store is spotless, the perfumes are wonderful, and the bags are... beautifully designed and impeccably crafted. This is a flagship Coach so they tend to have special items in- store."

"Very nice store. Clean and well organized. I like the bright colors. I was close to buying a lavender purse in the sale section but I controlled myself. I love the pride collection they have here at Coach. Very colorful and fun styles. This is a larger Coach store and it was very well stocked."