Camelback Collision

"Called and made an appointment for an estimate, gave them the make and model of the vehicle when I scheduled. I arrived for my appointment on time and had to wait about 15 minutes for the estimator. She comes out, sees that I have a Range Rover and says that they don't work on luxury cars but she could still write up the estimate. I asked why they didn't tell me that when I called but she didn't know. She said it would take 1-2 days for the estimate. Estimate never arrived, so I called Adam Quiles the Collision Estimator three times.. no call backs. So yeah, huge waste of my time and it delayed settlement of my claim by another week. I wouldn't even call this terrible customer service, it's just no service at all. I took my car to Ultra Collision, had the estimate in hand in 15 minutes. I've used Ultra previously and the work is always top notch, so if you're looking for a good shop with quality customer service avoid Camelback Collison and pick a shop that cares."

"Let’s start with the sign posted on the front of the business..we fix ALL makes and models! You need to update that to make it truthful by adding..if we have the tools!! I can’t make this up! I didn’t want to return after the last encounter at this place with my husband’s car. The insurance said it was their preferred shop and my husband was wanting to give them a second chance. A Manager took over his repairs after the initial cluster F and made it right for him. I was reluctant and should have went with my gut instinct! We get an estimate, they schedule the car to be dropped off. They were told to let us know once parts arrived then we would drop off. Got everything scheduled through the insurance company. Drop off the car, pick up the rental. Literally 5 minutes after arriving home we get a call from the woman who is overseeing this repair. We can’t fix your car, we don’t have the tools! So you’re going to have to come back and pick up your car!!! WHAT INSANITY IS THIS?? The customer service is horrible especially with this female that has once again messed up on another car repair. The lack of concern for the inconvenience is met with a sorry. No explanation as to how this could have happened! SERIOUSLY..you don’t have the tools but you go through all the motions even to the point of dropping off the vehicle before you even say anything!!! Management should educate the team on what vehicles they are able to repair and the ones they are not able to repair because you don’t have tools!"

"Repair looks great, and I didn't get comps (because I needed it fixed fast) so I don't know if it was a fair price, but the communication was awful and there was nothing efficient about it. I was told 3 days, it took 11. I received two phone calls 'updating' me, but they had no explanation for the delay, even after they looked into it. This was a cash pay, no insurance or 3rd party barriers."

"I called with a simple request to understand if it was possible to fix some small dents on the hood of a 4Runner I was considering buying. I called three times across across two days and was put on hold every time. The first two times I had to hang up before anyone answered. The third time I waited 15+ minutes but finally got someone. She said I'd have to make an appointment to have the hood evaluated. When I asked instead for a simple quote on replacing the hood, she said no one could help me. I assume the cost is $2k or more...and might have been worth it to me. Unfortunately, they weren't interested in investing a few minutes to find out."

"If I could give more than 5 stars I would! Adam was amazing, had great communication, and got my car fixed a week quicker than expected! Not only did he completely fix the back bumper & replace the battery that was hit in the collision, but he also replaced a few cosmetics my car was missing! My car now looks brand new and I couldn’t be happier. The front desk ladies were also very helpful and kind throughout this whole process and I am very grateful. Here are some before & after pictures. I really cannot express enough how much Adam exceeded my expectations!"