Republic Services Corporate 18500 North Allied Way, Phoenix, AZ 85054

"Our normal bill is about 87 dollars. For the month of February they are charging us over double 184 dollars. My boyfriend has contacted them multiple times. The first time the representative stated “she has never seen anything like this before” involved her manager who also stated he was unsure and had never seen anything like this before. They sent a email to corporate and we were suppose to get a call back within 24-48 hours. My boyfriend called back 3 days later since he didn’t receive a call spoke to a different representative that was persistent stating “the charges are dude to increase and taxes” wouldn’t even look at the pervious note inputted by the pervious representative. My boyfriend called AGAIN got the original representative who once again sent a email to corporate. Even suggested we pay the ridiculous bill or our services will get shut off and we can possibly work out a refund after. It’s now been 2 weeks of us calling and have still not gotten the issue resolved. Not once has corporate or the manager even attempted to call us to resolve the issue so we can have our bill corrected."

"I live in a rural area in 85331 that is very quiet at night. For the past three weeks Republic West has been emptying our neighbors dumpsters at 9:30-10pm. Very loud noise from slamming dumpsters and beeping sounds. What kind of company would design the routes so residential neighborhoods are distributed this late? We don’t live close to businesses we are residential only. Thanks again for waking up my kids!!!"

"UPDATE: The company contacted me after 2 phone calls to customer service, 1 by me and 1 by the president of the condo association, 2 reviews including this one, and one chat message on the company website. You can read their response below. A smaller bin was dropped at my home the day after. Dear Jon Vander Ark, President and CEO of Republic Services, You've taken my bin again. I have a small one and I want it back. I understand you've discontinued the smaller bins in my area. Is it cheaper to outfit your trucks to work only with the larger sized bins? Based on the online feedback for you and your company, I can only assume customer service is not on the priority list. Since you're in Phoenix, perhaps you need a reminder that it snows in Indiana, making it very difficult and dangerous for a senior citizen to handle one of your large bins to the curb. I've already called your customer service line and they're powerless to help me. They can only replace my bin with a large one. I don't want it. I will do everything in my power to get my condo association to eliminate your services. I'm so disappointed in you. Your yearly compensation of $9.84M is simply a waste. Just imagine how MUCH MORE MONEY you could make if you ran a GREAT company!"

"Please do not use this company. We had them for 4 years because we were under contract. Our bill more than doubled from when we signed till we were out of contract. We now pay less than we originally paid with them for a nicer dumpster with a new company. The customer service here is really sad. They pulled over $400 out of our acct after cancellation and removing auto pay. Peter our rep was extremely difficult to track down and then always had a reason it was someone else’s fault. Save yourself time and frustration, hold companies to higher standards."

"So disappointed and frustrated with this company. We have been dealing with all this for over a year now. Our trash constantly gets "MISSED" and will pile up. Week after week we put out our cans only to have to bring them back in again. It all started after we complained the driver made my pregnant wife pull the cans across the street if we wanted them to be picked up. After that it will go weeks no pick up. And we have a very large family and we create to much trash and having to constantly bring back in the trash we put outside is literally burying us alive. Also on multiple occasions on bulk day we try to put out a little extra to try and get rid of some of this trash instead of taking the bulk they empty the can and then put the bulk back in the bins its ridiculous. This last trash day the bins were out and my wife happened to be outside checking the mail when the truck showed up the driver and my wife made eye contact and the he proceeded to pick up the bin from the neighbor on my left skipped over ours and picked up neighbor on the right. My wife went running after them to ask to please pick up the trash she could saw him looking at her thru the side mirror but would not stop. We have called multiple times made multiple reports it keeps happening. We are feeling very targeted and bullied. The last supervisor we talked to who apparently is over the drivers ,or so we were told, was extremely rude kept cutting me off after i tried to say anything and told me i should never stop the truck and literally hung up on me, no apology, no explanation, nothing. This is noway to run a company or treat your customers. Also it took us from August to November for them to replace our broken bins that, somehow, got broken during this last year. Very disappointed."