Walgreens

"Prescription was submitted on Friday. Website kept telling me Medication will be ready Monday. Now on Monday, it tells me it will be ready Tuesday. I am in a lot of pain, dont have time for this. Will try CVS across the street next time. DONE WITH WALGREENS."

"If I could give you 0 stars I would. From the managers to the cashiers, I have never felt so unwelcome and like i am a nuisance until I made this my Walgreens. There is only one saving grace, a young girl with nice nails and coloured hair. Every man that works on the floor in this store has worse attitude and common sense than an annoyed teenager. Could not pay me enough to go back here. I’d rather walk 10 more miles than step foot in this Walgreens. Ever. Again. I hope their regional manager sees this and realise they are failing harder than them. Lisa, the manager, doesn’t understand her job and is incompetent. Another manager with curly greasy hair also brushed me off and gaslit me about something I had been able to do at their store only a couple hours before. My dead skin calls have better customer service than this."

"This is the WORST Walgreens Pharmacy I have ever had to deal with. Short staffed, staff that is constantly confused with what’s happening, prescriptions not being ready for days. On and on. I keep thinking they’ll get better but, at this point, I’ll drive 10 miles to go to another."

"This might potentially be the worst Walgreens I have ever had the unfortunate pleasure of relying on for medication. I moved from Milwaukee, WI to Scottsdale, AZ about three months ago. I chose this location as my pharmacy because it was the closest to me and I rely on multiple medications from different specialty doctors. From the beginning, Eric the operations manager has been a nightmare. I reported him to the Pharmacy Manager over a month ago due to being very hostile and she assured me that was not how they want their employees to behave, this was not professional, and she would handle the situation. Well, this coaching definitely never happened. There was a glitch in one of my medications from a delivery order, and after trying to figure out how to fix this for almost a week and a half ran out of medications that can cause some serious withdrawals. While experiencing these withdrawals from medications I take for cervical dystonia, Eric struck again. I cannot stress how mean and horrible this human being is to patients. He answers the phone saying, "What do you want?" with this horrible tone in his voice. He sounds like he is miserable and every second on the phone is pure torture for him. After not understanding my explanation in the slightest, I stated "I don't know if you understood me correctly." He responded angrily "Man, I was trying to help you. You messed up." I asked him what his name was, and he responded with his first name only as Eric. After asking for his last name, he abruptly hung up on me. He then continued to hang up on me the next three times in a row trying to call back. Finally, I called the Walgreens on Scottsdale Rd, and the pharmacist there was an angel and was able to start to untangle the mess and get my prescription refilled so at least I wouldn't have to keep going through withdrawal and could have my medication through the weekend. Beyond the withdrawal issue, this is a blatant ethical, moral, and legal violation and the Pharmacy Manager seems to be willing to allow this type of behavior from him to continue. I have the last few calls recorded and plan on escalating this to the district manager and beyond. No one, and I mean NO ONE, should ever have to experience the treatment I did as a PATIENT to get my medication from this pharmacy. I'm writing this review in the hopes someone will take notice and no one else has to suffer an unfortunate interaction with a seriously disgruntled and jaded employee."

"I made appointments for me and my siblings to get our COVID vaccines and flu shots. We arrived 5 minutes early for our 6 pm appointment, waited in line for 20 minutes to get checked in, the gal behind the counter took 25 minutes to check the 3 of us in, and then we waited about her 20 minutes before I finally got up to find out how much longer. They told me it was going to be at least another 15 minutes and then gave me an excuse about there only being 3 of them. It makes me really angry to be treated as if MY time has no value. When I make an appointment, I expect it to be honored. But I watched the pharmacist continuing to fill prescriptions for people who aren’t here while making me wait for over an hour. If you don’t have the staff to handle appointments, don’t make the appointments available."