Fry's Marketplace

"Oh what horrible choices Kroger is making. Used to love this store, but over the past 3-4 years I've watched a gradual decay to where instead of a high quality grocery store, we now have a race to be Walmart. Wife and I use to go come here all the time. We'd go to the Bar, get a few cheap drafts, then head over to grilling station at the butcher which would grill us a nice meal, grab some sides from the deli and have ourselves a cheap date at the Happy Bar. Then go do our grocery shopping. Why drive to costco to save as few bucks when I can have a meal, cheap drinks and then do my shopping in one place? Sadly, grilling station is now gone, The geniuses closed the bar and are fixing to tear it down, And of that doesn't speak to Krogers shift in target demographics, the awesome build your own six pack section with good craft beer, Its been replaced with bud light tall boys. Real classy. It feels like Kroger is going quantity over quality, even the effort to display the store, has decayed to lazy bulk outs and UN-inspiring displays. And now there are electric one-way gates at the entrance too. Really added a trashy touch to what use to be a fancy store. I pray the Safeway-Kroger merger does not go through, I don't want to see Kroger management ruin another great store experience. Safeway has taken my business from Kroger. But if they fall prey to Krogers wonderful management, Ill be out of options, Costco it will have to be."

"I really dislike the buy 5 buy 6 and get the lowers price. I have been a customer of frys for over 6 years. 50 percent of the time what shows up on the register and what correct price should be are always different. Clipping coupons is a hit and miss. Not sure why we shop at Flys. Seemlike if they went back to basics life would be a little easier."

"Ordered almost $500 of groceries online. Given pickup time. Arrived but order was given to someone else. Told that’d call the next morning. Didn’t call that next morning. Finally drove over and discussed. Reordered groceries. Got most almost 24 hrs after initial order. Was shorted several items. Had to go back a 3rd time to get missing items. Was told that the customers who got my original order called and advised prior to my pickup time on the original pickup day but Fryes never called to tell me or reschedule. After talking to a Manager, was only given excuses on how busy they are, that mistakes happen, that mistakes are rare, etc. Would prefer to have heard it was investigated, the responsible employees coached and the incident used as lessons learned for the whole team to help prevent recurrence. I know they don’t care but they’ve lost a $1,000 a month customer. I will be sharing experience with thousands so potentially a costly poor management response. I can handle errors, just not an unwillingness to be responsible and accountable. Especially when three mistakes happen within 36 hours, and management doesn’t care and is unwilling to lead. It’s the beginning of another corporate decline, someday a Kroger Exec will wonder what in the world happened and how come customers and revenues are in a decline."

"Store itself is nice, but I 100% dont recommend the pickup here. Needed peppermint ice cream last year. Did the entire pickup just for that and they said they were out. Went to 2 other stores they didnt have it. Went back to this frys same day just hours later and they had 3 on the shelf in store. If they didnt want to give me the item then dont allow it for pickup. I have had other issues with pickup but this one really got me."

"What an amazing store,it's like a high class Walmart, everything under one roof. Store is clean and organized, it even has a small bar where you can get draft beers and nice selection of wines. My new go to place."