Marvel Building & Masonry Supply 3113 East Bell Road, Phoenix, AZ 85032

"Incompetence at every level. To begin, it is impossible to get an employee to answer the phone during normal business hours. We stopped by this location while looking for a very specific style of brick. Fortunately Marvel was able to provide a solution but as others have commented, this company is not trustworthy. I placed an order for a style that this location didn’t stock and was told they’d have to order it from California. I ordered 20% more than I knew I needed so I was incredibly specific before the purchase in confirming the unopened boxes were returnable. I was told yes. After the project I brought the unused pieces back just to be told it was not eligible for return. After enough back and forth they finally gave in and issued the return. The previous comments of dishonest business practices are accurate. We normally shop at Bedrosians, unfortunately they didn’t have what we needed for this project. I spend tens of thousands of dollars a year on projects around the valley. Marvel will never get another dime of that. I guess fortunately for me though their employees don’t answer the phone. Because if they did and would have answered my question confirming if the product could be returned or not I would have just kept it for the next project. Their incompetence did pay, for me."

"Helpful staff ... Was in town building a bbq area for in-laws Had all we needed"

"Great retail masonry supply and materials yard, I used to buy Supermortar there, but it is now Dynamortar. I get professional results because it works much better than the pre mix products that are hard to work with. I recently needed Flue liners, there was a material shortage, the manager Chrissy made a call, had them on a truck, and I picked them up two days later instead of waiting a month. Thank you Chrissy."

"Called with a simple question about thin brick pricing and was put on hold for the "brick lady" for over 15 minutes. Thought they forgot about me so called back 3 times. Each time it rang for a while and then I was hung up on... Not disconnected... hung up on. I could hear them pick up the phone and hang it up. I know the difference."

"Computer system sucks! Staff are great but it isn't helpful that the company requires you to buy full pallets of pavers when you only need 70 square feet. Nice racket! That's like going to a grocery store for one apple and they require you buy a bushel."