Sherwin-Williams Paint Store 1985 West Happy Valley Road, Phoenix, AZ 85085

"This is the store service???? A contractor is sitting outside waiting obviously doing a job...... I came for color cards though I dont know if I should even consider this if this is what people painting are dealing with."

"Take complete advantage of you, terrible customer service. I asked for 2 quarts, guy working gave me a gallon without asking said there was a sale and this would be cheaper. My contractor said he charged me for the most expensive paint they have when it’s completely unnecessary. What should have be $30 ended up costing $95 with the sale. Find another location"

"I am a local painter who recently started using Sherwin-Williams and regretfully opened an account. I want management to know that I spend in the upwards of the tens of thousands of dollars on painting products a year. I say this so your company can understand the gravity of mistreating/mishandling any customer. Multiply that spend by just a few other local painters and you can do the math on the loss. I called last Friday for some info. I am an old man - I like to call for info! I called back Saturday with a few more questions and then a final call with my order. I followed up today (Tuesday) and they couldn't figure out where my order was... I asked for a manager and after a 5 minute hold - John got on the phone with a condescending tone. He told me "Didn't you call like 6 times Saturday?" No, I didn't, but even if I did, does that excuse your lack of service? Is it illegal to call and ask questions before spending money on their products? Here is the kicker, he said that my order was written on a piece of paper sitting on the manager's desk. I asked why it's Tuesday and the order was still not put in. He literally laughed and told me it was still going to take 3-4 days. FINE. But if the order would have been put in on Saturday, even Monday, I would have been able to work this week; now, I am not able to. All I ask for is some accountability, a simple, "hey we dropped the ball/we are understaffed..." ANYTHING would have been acceptable, but a LAUGH? Happy Holidays John. Hopefully you get a lot of joy being a jerk to old farts."

"When picking out the paint, I was confident in Sherwin-Williams, but after the bucket of no color and lack of empathy and support from the staff, I should have gone to a different store. The color I went with was SW7008. If you look at that color, it's an off-white but not pure white. After applying it to my wall, it is whiter than my white doors. After going to this store, the lady claimed color was added. After I showed her the swatch, she said nothing and claimed to have added color. I also showed a photo of the swatch, the color on my wall, and my white doors. And, she stated, "can't match off of a photo." I wasn't asking to match, just demonstrating how white the paint was compared to the swatch. I went home with the white paint. The customer service showed no empathy and would not listen. I still like Sherwin-Williams, but this store is a no-go for me."

"great store, pristine and organized-you can find exactly what u want easily. and talk about availability of products...they have a wonderful selection of products. they take the time to ask u about your project and treat everyone with great professionalism and respect. i had inadertently left my credit card at home and only discovered that during check out. fortunately, we live nearby so we just jetted home, got the credit card, and went back to the store, where we finished the transaction. they were so generous, jovial, and professional all the way. while i was waiting for my product to be prepared, i looked around the store and found many items i will be pleased to go back for on my next project. thank u Sherwin-Williams, u have a world class staff at the Happy Valley Rd store!"