Sprouts Farmers Market

"Absolutely terrible customer service! The individual who answers calls needs a complete overhaul in customer relations training. Today, at 1:50, I had the displeasure of encountering a woman on the phone who not only lacked basic manners but resorted to outright yelling. Rest assured, I will never shop at this location again. establishment again."

"They charge for plastic bags now, same as California plastic bag tax. If a company thinks taxing us to save money and hide it as environmentalism is believable, I’ll bring my money elsewhere. Worse part is the employee didn’t tell us we had to pay for them until after it was bagged. Picture is typical plastic pollution in Asia. Water ways here don’t look like this. Don’t be fooled."

"I love the fresh fruit and vegetables (you also have the choice of organic); the bulk foods, including spices; fresh meats with no antibiotics. Plus, they have the best sandwichs, fresh made in front of you. One thing to remember is to bring a grocery bag, they are doing their part for the environment."

"The trip today was supposed to take about 10 or 15 min. Instead it took about an hour for 3 items. At the self checkout, after I used my gift card with a leftover available balance, and then used my bank card for the remaining balance, the system froze. A manager came over, Jeff, and did attempt to help by completely shutting down the system and rebooted it. 10 min later, he was still having a hard time going back to the POS system to find my purchase and figure out how much should be put back on my gift card and I guess, start over. I specifically told him the difference that was left, for the purchase ( $50 +_) after using the GC, was $16 and change. When he came back, he said oh you have $16 left on your card. I said NOOOOO. I had to get out my calculator , and do simple arithmetic to show him that 50-16 = roughly $33!! Seriously!?? Now customers have to do math at the self check out for managers and staff. Cmon! Do Better: He did make it right after I showed him the amount owed to me and was apologetic. Sorry— this is pathetic."

"Stopped in to get a sandwich made in their deli for lunch. Was very surprised at the almost complete absence of meat (turkey) on the sandwich when I unwrapped it. Shrinkflation has certainly made its way to the deli at Sprouts. Ideally, there should be more meat than lettuce and bread. That tiny sliver of white at the bottom of the sandwich picture is a single thin slice of turkey."