Ken Garff Volkswagen Gilbert 1489 East Motorplex Loop, Gilbert, AZ 85297

"The actual vehicle maintenance/work was fantastic and timely. The front office who managed our payment was less than helpful when we went to pick-up the vehicle. We were originally quoted a price when we dropped the vehicle off but then a completely different price when we returned to pick the vehicle up. Staff said they could not help with the price and so we had to drive back home (1 hr drive total going and returning) and return the next day when another staff who knew how to correct the billing was able to assist us."

"I just financed a vehicle through this dealership and could not be any more pleased with the process. I talked to Lisa all day over the phone working to make a deal that her manager and I were both happy with. When arrived to finalize everything, the nature of the work place and the staff’s friendliness was impressively happy and enthusiastic. I felt so welcomed and taken care of. This dealership has excellent customer service and VERY fair pricing. I never once felt like I was dealing with a “car salesman”. I am a new mom looking for a safer vehicle , and their kindness and helpful attitudes meant more to me than they probably know. I won’t go anywhere else but here for a car moving forward. Thank you is an understatement."

"Our family’s experience at Volkswagen has been great. We’ve purchased numerous vehicles at this point through Lisa. I would give five stars, but unfortunately my experience with the service department has fell short. I’ve personally dealt with other dealerships service departments and have had much better experiences with them I.e., Subaru. I want my review to be honest and help a customer decide whether Volkswagen is right for them or not - so I won’t say anything that I don’t mean. Their sales department is outstanding, but one person in particular keeps our family coming back: Lisa. Lisa is the most intentional, honest, and hardworking salesperson I’ve ever worked with. She’s communicative and gets things done. If it weren’t for her, our family would have probably chosen another dealership by now. We recently purchased a 2024 GTI 380 from Ken Garff. The vehicle is nothing short of amazing and still amazes me every time I take it for a spin. However, I’ve experienced some minor issues with the vehicles electronic systems, specifically a unit responsible for communicating with CarNet. I have been one week without a vehicle and still no word on an estimated date of return. The service department failed to check a simple feature when diagnosing my vehicle. As I drove away I spoke to Volkswagen Support (extremely helpful), and they advised me to return the vehicle so that the dealership would submit a ticket to replace the faulty unit. I’ve seen similar reviews and unfortunately I now share the experience of a poorly communicating service department. The first time they returned my vehicle, it was “completed” being serviced and no one reached out to me. Had I not called about a dozen times, they probably would have reached out to me the next day. When you’re paying this much for a vehicle, or any vehicle really from a dealership of this caliber, these are issues you don’t think to have. As I was completing some documentation for my vehicles “completed” service, I heard the advisors say to a technician that, “that light should’ve been the first thing they checked,” in reference to the light near the SOS button at the top of my car. The service was therefore incomplete and prompted me to call Volkswagen. They asked me to leave the car again and that if I couldn’t that day, to leave it the next. I left it there in hopes that they’d begin later that day, if not the next morning - my vehicles service has yet to be started and it has been two days since I left it. Please don’t leave me without a vehicle if you are unable to begin the service promptly. I also have not been provided a rental vehicle. None of my voicemails were ever responded to. I’ve had to call dozens of times to get a hold of someone at the service department. Our family will still be choosing Ken Garff in the future. But I must add that if Lisa were not there, that may be different. The Volkswagen call center is extremely knowledgeable and is easy to speak to a real person. The entire sales department is friendly and welcoming. The atmosphere is noticeably different from the service side."

"I have nothing but positive things to say about this dealership! I'd give more stars if I could! The sales team really make you feel like family and actually WANT to get to know you! They absolutely worked so hard to get me the car of my dreams and I truly couldn't be happier! I want to personally thank Lisa in sales, Pete in financing and of course Fernando the lead salesman there for helping me out and working with me and my situation! I came in hoping to trade in my 2019 Corvette for a coupe because mine was a convertible. The team was honest with me and told me that there were issues with my trade-ins engine. Something I overlooked in my excitement as my previous Corvette was recebtly purchased at a different dealership with a shady background. But once pointed out to me I then realized it was making a loud ticking sound. Distraught as I was to find this out Fernando still went ahead and did what he could to get me into the coupe I had originally came there for. It took some time but it paid off and he and the sales team I mentioned all worked with me and my limitations. I genuinely felt like I was getting the help I needed after a bad sale from the previous dealership. I was so happy that I had to thank each and every one of them. Even gave Lisa a big Ole hug cause she's just so approachable a loveable! Seriously! Ask for Lisa! She is just the sweetest! Thank you all again at Ken Garff Volkswagen in Gilbert for getting me my dream car! I absolutely LOVE my 2016 Corvette z06!!!!"

"My recent car purchase experience at Ken Garff Volkswagen in Gilbert was exceptional. We decided on a new Volkswagen Tiguan, and from the moment we walked in, Niko, our salesman, made us feel welcome and well-informed. His kindness and energetic approach made the process enjoyable. Additionally, the manager, Adam, was a true gentleman and ensured a smooth, hassle-free transaction. Overall, I can't say enough about the positive experience we had. The team at Ken Garff Volkswagen in Gilbert made the entire process a breeze, and we're genuinely looking forward to returning for any future car-related needs. Thanks to Niko, Adam, and the entire staff for making this a memorable and enjoyable purchase!"