Zemp Auto 3613 East Southern Avenue, Mesa, AZ 85206

"Never got an update about my car the only update I got was that my car was there from being towed. I had to text or call to get information about my car. I was advise that my car's part would take 3-5 days to be there and it took about a week and I had to call and text about my car. I also applied for a financial assistant and was approved and for some reason it was canceled and was not advise from my advisor until I picked up my car from them. First and last time I will use them."

"First time ever going to this shop. You can tell they are good because they have so many cars there, either waiting to be serviced, or currently being serviced. Tech's going in and out of the shop, communication flying back and forth, phones ringing off the hook, and yet, they all act like one big happy family, joking back and forth, and greeting customers as they come through the door. I went in for an oil change and they also came back with a free diagnosis. I was so happy with their service that I took my other car in for an oil change about 2 weeks later. All the negative comments I read on here are because they want to be catered to. Brian and his crew have no time for that! VERY happy with my service there."

"Every now and then you get a good honest local shop. This isn’t it. Every time I have taken my vehicle there, it comes out with more problems than it went in with. I could go into details, but let’s just say you will need multiple return trips and every time they will tell you it isn’t their fault. So, this last time, after hearing he wants $2,900 to fix what they now believe to be the problem, I voiced my concern and the owner cut me off and told me I had been a very difficult customer to deal with. That won’t be a problem for him anymore. Do yourself a favor and take your vehicle anywhere but there! Well, if Brian wants to call me a liar, as well as a difficult customer, I suppose I ought to additionally clarify that he replaced the water pump along with multiple other items in response to the truck getting hot when sitting idling. It never resolved the issue, so clearly the shop doesn’t know how to find the problem. I personally diagnosed the problem myself and determined the real issue was the condenser fan motor. Decided to give them another shot. Also had a “small evap leak” code that I asked to have troubleshot. Determination was I needed a new gas cap, needed a new water pump (again), and of course radiator hoses. Funny how Brian mentioned he didn’t charge me for the water pump, when they didn’t even remember doing it and that the water pump had a parts warranty. Short story, the check engine light came back, the hose connection to the water pump developed a leak, took the truck back each time, each time a new excuse. Now I have a radiator leak at the hose connection which is probably the result of them over torquing the radiator hose clamp when I brought it in because of the first leak. Then they magically found the evap leak, but determined it was a connection port on the gas tank. So they performed some repair to it and of course, now I again have the check engine light with the gas cap light on, their response is that I need a new gas tank and a new radiator, funny how everything they touch gets worse. And don’t even get me started on the filth of their shop, or the complete lack of ability for the shop to communicate. But sure Brian… I am being untrue in the fact that your shop is a completely mismanaged, over priced, and completely inept facility. Can’t wait to take it to someone else and hear their feedback on the quality of your work."

"I've been using them for years. My father first, then me, now my son. They'll do good work, direct and honest responses, and fair prices. Just be patient, due to their value and good work, they are busy often, but peace of mind is worth it."

"I am reluctantly giving a 5 star review. Zemp Auto does not deserve 5 stars, they earned 492 stars from me. I brought them a project that another person had walked away from after making lots of mistakes and creating a disaster. To be honest, I was not expecting them to take the project. I gave them pieces and parts and was given a brand new car in return. Every human that works with Zemp has honesty, integrity, humility, humor, and are absolutely magical in their mechanical abilities. I am in love. Their passion for quality is unmatched. You have my business for as long as I am here! I thank you for the excellent work and am grateful you were recommended."