Earnhardt Chrysler Dodge Jeep Ram Service Center
1521 East Drivers Way, Gilbert, Arizona, United States
About the Earnhardt Chrysler Dodge Jeep Ram Service Center
Earnhardt Chrysler Dodge Jeep Ram Service Center is a trusted car repair institution located at 1521 East Drivers Way in Gilbert, Arizona. Our team of certified technicians is dedicated to providing top-notch service for Chrysler, Dodge, Jeep, and Ram vehicles. Whether you need routine maintenance or major repairs, you can count on us to get the job done efficiently and effectively. With our state-of-the-art facilities and genuine parts, you can trust that your vehicle is in good hands. Visit us today and experience the Earnhardt difference.
Photos of Earnhardt Chrysler Dodge Jeep Ram Service Center
1521 E Drivers Way, Gilbert, AZ 85297, United States
Opening hours of Earnhardt Chrysler Dodge Jeep Ram Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
Day off
Reviews of Earnhardt Chrysler Dodge Jeep Ram Service Center
"Had a good experience buying my '24 RAM 2500 from here. I've been watching prices for quite a while and saw the deals they had at the end of December 23 and couldn't pass them up. They had the best deals in the valley. I didn't need to haggle much because the price was already really low. They gave me close to what I asked for, for my trade in. The salesman wasn't pushy and helped with the negotiation."
"The Service Department has really went "downhill" here over the last four or five years. In the past, I went in and always had my car fixed and serviced, since I bought it there. It was always a good experience. Not anymore. Since March, I have tried calling them a total of five times to schedule an appointment, and I still did not have an appointment after 5 attempts. Three times, I left a message on the Service Advisor's telephone message - and not "one time" did she bother to call me back. And twice, I went through the general Service Department "schedulers" and was blown off twice, on how it was "so busy they cannot possibly schedule me any time over the next 2 to 3 weeks." Today, I made attempt #6 to schedule service......The one today was extremely "snarky" and basically hung up on me after the call was over. The Customer Service is horrendous. About six months ago, I went in to get my vehicle "fixed" for a lot of money, and then two months later, it broke again - some fix job by Earnhardt's. And when I explained this to the customer service scheduler today (I think she was a Human Being), she was more concerned about my signing and acknowledging of a form for a "diagnostic" fee of $200.00. I also told them that it should be under warranty. She said, "Well, "we'll see about that." Lol. When I asked if Earnhardt's had a loaner, she told me that "You can rent an Enterprise car like all of the other customers here." After 5 tries, on attempt #6 the woman today booked me for two-plus weeks out, and I almost didn't get that. But I don't know if I can do this. Last time, they kept my car for two weeks and I didn't have another car to use. She made it sound like they would not warranty anything - so I am just out $2,000 dollars from their failed repair job. I have no choice but to cancel, and call around to other automotive places near my home to see if I can find an honest, knowledgeable shop to fix my vehicle. I am so sorry that this place has turned into a cut throat den of horribleness and "customer service people" who are rude on the phone, and could obviously give a rip about their customers. For something they supposedly fixed for almost $2,000, I have no guarantee that I won't owe another two to three thousand on top of it, based on the discussion with the customer service person today. I have no choice but to call back and cancel. Mainly because I no longer trust them. Sad. But they have broken my trust."
"I see why this location has such bad reviews. Their service advisors won't take 5 minutes to answer 2 simple questions when you come in for an oil change. I was told someone would come out and answer my questions, 30 minutes later nobody had showed up. Yet there are a dozen of them sitting behind the desks oblivious about a customer who's sitting outside waiting for someone to talk to them. I asked where the service advisor was and the gal who checked my car in for an oil change had no idea and didn't bother to go find anyone. I made it clear I was upset and could not wait any longer. The response I got was shrugged shoulders. 30 minutes later I get an automated text from Stacey. An hour later another text that my jeep is done. When I explain that I'm not a happy customer, I got blown off by Stacey. When I arrived to pick up my vehicle Stacey pointed me to the cashier and nobody wanted to address the experience. Wow... just wow. These guys do not care about their customers. They use their policies to give terrible service. If they don't care about their customer's how do you think they will treat your vehicle? Find another dealership, one that cares about their customers and their customer's vehicles."
"Will never let them touch my truck again. Went in for a recall service and was without a vehicle or able to work for two days. The service department is very dishonest and even claimed to have done my tailgate repair (I have a flat bed).Then to top it off tried to sell me services not recommended for my truck and or services already done."
"Very professional! I had taken my Jeep to another dealer service several times, not only could they not solve the problem but they treated me like an idiot for bringing it back several times for the same issue. The main Jeep Customer service department recommended that I take it to this location. What a difference! This location was friendly, patient, respectful and solved the problem the first time! Highly recommended."
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