Hines Mobile Auto Repair LLC
6614 East Lush Vista View, Florence, Arizona 85132
About the Business
Hines Mobile Auto Repair LLC is a leading car repair service located at 6614 East Lush Vista View in Florence, Arizona, United States. Our team of experienced technicians provides high-quality and convenient auto repair services right at your doorstep. Whether you need routine maintenance, diagnostics, or major repairs, we have the expertise to get your vehicle back on the road in no time. Trust Hines Mobile Auto Repair LLC for reliable and efficient service for all your automotive needs.
Reviews
"Andre goes above and beyond for his customers. He is very knowledgeable, and actually fixes the issues (not just put a bandaid over it.) Wouldn’t take my car anywhere else. Highly recommend!!"
"We had great experiences with this company historically so we had Hines come out to look at our car in mid-September. He assured us that he could handle the make/model and fix the air. He got the part ordered and had the vehicle over night. Upon pickup it appears the issue was fixed so we paid the bill. The air went out again about a week later and he said it was a part issue. He replaced it and we went on our way. Fast forward 2.5 months and the issue is back again. He keeps saying he will come and check it out but never shows. While I thought he was a trustworthy guy, his true colors are showing. Do yourself a favor and DO NOT trust this guy. Trash service, trash communication, and shoddy work he obviously wont stand behind."
"I contacted Andre to have him inspect a new used vehicle recently purchased for my new teen driver. Andre was great to work with, made honest recommendations on what needed to be done (and what didn't need to be done), and was able to complete the work at the same appointment. Andre did amazing work at a very fair rate. I would definitely recommend Andre and will be using his services in the future. Edit: I dropped my review down due to an experience after the work was completed. I contacted Hines Automotive to follow-up on an issue i was having with my vehicle that had been inspected by Hines. A day later I received a text asking what was going on. I responded back immediately with an in-depth description. It's been a week and I have not heard back. Although my first experience was great, the lack of communication and failure to stand behind the work is troublesome. Next Update: I finally heard back from the company. They texted me, asked a few basic questions, then never responded, never suggesting a way to fix the issue. I took my car to my extended warranties' preferred shop which is a mainstream place as I trusted Hines did a good job and my issue was most likely more severe and would need to be covered by the warranty. They ran diagnostics (Hines said they did originally and nothing came up), and they found three stored misfire codes along with current codes. Turns out that Hines installed the wrong type of spark plugs for my car. I had to replace them again. I called Hines to ask them to make things right. I told them I understood they didn't purposely do this and it was a mistake, although I would hope my mechanic would know the proper parts for my car I am paying to have repaired. They texted me back, took no responsibility for the shoddy work they did, then stopped communicating with me. I feel like I was literally robbed of hundreds of dollars by Hines. I respect the time Hines spent at my home, and even though they did shoddy work, I only asked for a partial refund. They never responded to that as well. Between the horrible and delayed communication, the bad work, and the lack of accountability, I would never ever recommend this place to anyone. If you read this Hines, please do the right thing and contact me and make things right. EDIT: The business response is incorrect. The copper plugs are OEM parts as the vehicle is older. It did take a week, and then they only barely texted me (would not talk on the phone), and wouldn't even finish a conversation before ghosting me. The repairs my warranty shop made have made a huge difference. My shop did diagnostics and found three misfire codes on the spark plugs when Andre said there were no codes when he was here. Either he lied or the spark plugs he installed were incorrect as stated. I also told you on text I contacted you first before going to the warranty garage; you never offered to even re-inspect the vehicle to determine the issue. Calling me names isn't going to make you look better; especially when you are in the wrong. Also, learn how to spell as your misspelled words make you look very unprofessional. Update: I submitted a complaint with the Better Business Bureau (BBB). Despite BBB's multiple attempts to contact Hines over many weeks, Hines never responded. I think that speaks volumes!"
"Andre is amazing. He does great work and he is very honest. We had a power window that wouldn’t go up so we figured it was the motor. He diagnosed the issue was the switch and only replaced what was needed. He has fixed our Jeep twice now and his pricing is great. We will continue to use him."
"Andre did an amazing job! I have used him before for other minor things like battery issues but recently he had fixed a gas leak in my Jeep Cherokee engine. And at the time we found out my alternator was bad and he put a brand new one. I’m so happy with his services. He is honest, reliable, and has reasonable prices."
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