The KAR Shop

"Rusty and Kris are awesome. Everything you could want from a mechanic - reliable, honest and trustworthy. So glad we have them!"

"Below this review today, which I’m giving Kar Shop a 1 star overall score. The previous 5 star I did last year was well viewed, Google sent an email congratulating me on the fact that the number of views had gone over 3000. Today I’m sad to give them a one star. I’ll explain in detail my reasons. First I have to say that Kris the owner is a professional, friendly and funny guy. He has always treated me, my wife and my daughter with respect and great service. The same cannot be said for his current manager Rusty. Kris seems to have placed a great deal of trust in him, which in my opinion is misplaced. However Kris is the owner so it’s his responsibility to inspect the behavior of all of his employees. But lately I haven’t seen or heard much from Kris at the shop. Again it’s his business and his decisions on how to manage it. So to the first reason that I’m editing my review; I called the shop on 2/15 to set up an appointment to have the oil changed on my Infinity, Rusty answered and told me the soonest was 2/28, it must be nice to be so busy that an oil change would require an appointment that far out. I called Firestone and they said I could come in that day and get it done. I didn’t but over the weekend I decided to call Kris on Monday morning and talk to him personally. My call went to an answering machine so I left a message clearly saying that I would like Kris to call me back at his earliest convenience. I get a call from Rusty, he said he got the message, apparently he didn’t “get it”, I didn’t want to talk to him, so I simply said please ask Kris to call me. As of today 2/28 I haven’t heard anything from Kris. Unfortunately it leads me to more distrust of Rusty, I don’t think he even told Kris. Now on to some ether examples of why I’m disappointed with the overall general service since Rusty took over. My wife has spent over $4000 dollars last year on major repairs. The problem is that the repair was not done correctly and she had to return her Mazda several times to get the problem fixed. One time it took so long they gave her this dumpy minivan to drive around because she was without her car for so long. Each time it was not fixed properly and today she told me that it was giving her the same problem again. On to my truck, I felt that my brakes were feeling soft, so I took it to the place I have trusted. Rusty tells me that the entire brakes need replacing, the cost $1800. I need my truck for home projects so I told him to do the job. When I got it back, the brakes felt pretty much the same, with the same problem, when stopped if your foot is not pushing very hard, the truck will just continue to nudge forward. This time s after an almost $2k repair? I took it back to have it checked, explaining to Rusty the problem is still there. When I got my truck back after the second repair, it wasn’t any different. It still like this today. Now to my Infinity, my wife and I were returning from an out of town trip when the car acted up. I knew there was something wrong, so I took it to the shop. I told Rusty that we were getting tired of, what seemed like, every time we came in we were getting hit with $1000 to $2000 repairs. I said to Rusty I don’t want another $1000 repair, if so I was going to go elsewhere. He came in at $918, but telling me that he had to “bare bones” on this repair. You know what the trust I once had is gone, I didn’t believe him. Now I get to why it is important for me to take the time to explain how hard But since Rusty has been managing the estimates have gone up considerably and the wait times for appointments are not reasonable. Look I understand that everything in terms of pricing has gone up, look at gas, food and travel. However the estimates are not in line with the “bump” in the market economy. I’m sure Rusty is showing an overall increase in revenue which would make any boss or owner in this case happy, but at what price? I hope to hear from you Kris as I have no other means to give you my opinion on what I’m seeing. You know how to reach me. Thank you Will"

"I just came in for an oil change and they automatically do an inspection which allows you to prepare financially for any upcoming maintenance your car will need. As always they were right there for me. Rusty was who I spoke to, and he helped me understand the things that I need to prioritize and what I could have a bit more time on and still be safe. This openness and honesty is incredibly hard to find and fills me with such trust no one else will ever touch my car! I also love that I can drop it off the night before and they can have it ready for me usually in the morning. They are always excellent at communicating with you and answering all of your questions! They make everything easy too with the printout text estimate and you can just select what services you want to have completed, no pressure. They ALWAYS stand behind every repair and keep track of your warranty on the parts they replace which saves you time and money! If you need an honest and excellent mechanic look no further."

"VERY disappointed. Car booked in today on the understanding that if the brakes needed doing I would get a loaner vehicle. I told them multiple times I had to be back home by 9am. I was there at 7:25am, I said I could wait ONE hour without taking the loaner car he said fine. They didn’t even take the car in until 8:10 am, by 8:35 I was getting concerned but he said it was ok. Turned out it WASN’T OK!!! By 8:55 I was frantic, but he then decided to tell me he wouldn’t have had a loaner car for me anyway! I will never use them again because he just lied! If you want somewhere that you can trust, SORRY KAR SHOP IS NOT THE PLACE TO USE. IF THEY CANT BE HONEST AND UPFRONT THEN AVOID THEM. They certainly lost my business! I have read some of your response but gave up when I saw all the lies!!!!!!!! You did NOT inform me at the beginning that you had no loaner vehicle that is a TOTAL lie. You did NOT tell me until I got annoyed at the end, so I didn't bother reading beyond that as like I said you cannot be TRUSTED. You are a service industry and if you LIE to your customers, then for me you are a non-entity!!!!!!!!!"

"By far, my favorite car repair shop. Rusty and the other mechanics/team members I spoke with were all incredibly kind and knowledgeable. They go above and beyond for their customers. They are quick and the prices are very fair. Really can't beat their service and superior workmanship."