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Honda Service Center - Right Honda
7875 East Frank Lloyd Wright Boulevard, Scottsdale, Arizona, United States
About the Honda Service Center - Right Honda
Right Honda Service Center is a trusted car dealer and repair shop located at 7875 East Frank Lloyd Wright Boulevard in Scottsdale, Arizona. Our experienced technicians are dedicated to providing top-notch service for all Honda vehicles. Whether you need routine maintenance or major repairs, our team is here to help keep your car running smoothly. Visit us today for all your Honda service needs.
Photos of Honda Service Center - Right Honda
7875 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260, United States
Opening hours of Honda Service Center - Right Honda
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
07:00 - 16:00
Sunday:
Closed
Reviews of Honda Service Center - Right Honda
"TIM HATCHER, Do Not Get Help From Him. Came in for a repair due to a recall on my girlfriend’s car. We have been waiting for hours. Not only is it going to take weeks for the parts to come in; this man, Tim Hatcher, a service manager who proudly claimed he had a higher title, has refused to get us a loaner vehicle for a day and gave us a phone number to call Corporate Honda so we could request for corporate to allow us to get a loaner vehicle. It’s a recall. Our vehicle is unsafe to drive yet we are not given an alternative form of transportation. Tim Hatcher was not professional. He cut me off when I said the phone number he provided us was not working and he said “well this is your only option”. Do not get customer service from this man. He is rude and unprofessional."
"Service personnel very friendly and responsive. They have a very nice waiting lounge for repairs while you wait."
"If you want Honda service done Right, ask for Daniel E. Never had a communication issue and pricing is inline with other Phoenix Honda Service centers"
"I brought my 2015 Accord Hybrid with 140k miles in for an oil change. Danny was my service advisor. I got up sold for a transmission flush. Fine. I got up sold on new brakes and rotor resurfacing. Fine Ok. I’ve put 120k miles on it myself without ever needing pads so that seemed right. My $89 oil change turned into about $700 with those extras after he offered a $50 discount. I’m okay with that since it is actually needed. Then he said they broke a wheel stud while accessing the brakes and would cost $170 in labor to fix and would give the part free. I winced at the price so he said he’ll only charge me half an hour so $85 and gave me a loaner car since it would take another couple of hours. Then he called and said that while fixing the wheel stud they cracked the axle and that would bring my total up to around $1200 and another full day in the shop. They said it cracked from excessive rust. He said he would try to work on the price with his manager. I didn’t hear about the updated price so I went in the next day to see what was going on. Danny was not in so another person Tim helped me. He explained the excessive rust caused the parts to fail while removing them. He offered to show me so I went back into the shop and I took some pictures. I didn’t see any excessive rust and he couldn’t tell me exactly where the rust was that caused the problem but just kept saying excessive rust. Upon inspection there was not a crack but actually they had stripped the threads when putting it all back together. He said it stripped because of the excessive rust on the threads. I said it doesn’t look like rust caused this to strip. He then escalated things and got on the defensive and he asked me if I thought I didn’t have to be responsible for my own vehicle. I said I’m happy to pay for my vehicle but this looks like negligence on their part. I said I don’t know enough about cars or I would be working on it myself but I could ask the better business bureau who they thought should be financially responsible. He then asked if I really wanted to go that route and I said no but I think it’s because of their negligence and I don’t want to be taken advantage of. He then said he would not charge me and he’d have my car put back together as soon as possible. He said I would no longer be welcome as a customer and I had to return the loaner vehicle right away. Tim wasn’t yelling but I felt he was being aggressive in his demeanor. I wanted to get out of the situation immediately. Overall it was a bad experience and I wouldn’t be taking my vehicle there again anyway. I put this explanation and the pictures on Reddit in the Honda thread for confirmation I was not being unreasonable. They did have good coffee though."
"I just left Right Honda service department and am extremely happy with my service. Background - I had a conversation a while back that was a miscommunication / misunderstanding between myself and Trevor. (No one's fault- I just assumed something incorrectly) Fast forward - Trevor still with Right Honda finance team. He could not have been more gracious and professional in his conversation and actions for me. He without hesitation owned my confusion and connected me with Daniel Estrella in service to help me out. A great team combination who was kind and ethical. Right Honda is lucky to have them representing their dealership. I will certainly return not only for servicing my current Honda, but also look to purchase my next vehicle from a dealership that went above and beyond. Thank you both Trevor and Daniel."
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