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Pinnacle Nissan Service
7601 East Frank Lloyd Wright Boulevard, Scottsdale, Arizona, United States
About the Pinnacle Nissan Service
Pinnacle Nissan Service is a premier car dealership and service center located in Scottsdale, Arizona. Offering a wide range of services including car sales, repairs, financing, and a store for all your automotive needs, Pinnacle Nissan Service is your one-stop shop for all things automotive. Our experienced staff is dedicated to providing top-notch customer service and ensuring your vehicle is running smoothly and efficiently. Visit us at 7601 East Frank Lloyd Wright Boulevard in Scottsdale to experience the pinnacle of automotive excellence.
Photos of Pinnacle Nissan Service
7601 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260, United States
Opening hours of Pinnacle Nissan Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 16:00
Sunday:
Day off
Reviews of Pinnacle Nissan Service
"We're here in Phoenix from Texas due to our youngest son medical situation. My vehicle was in need of an overdue oil change. I scheduled an appointment and randomly picked an agent online. Billy Ferreri, was professional, courteous and quick. I was in and out a lot quicker then what I anticipated. Most importantly, I was able to get back to my son as soon as possible. Not only does Mr. Ferreris' character reflect Pinnacle Nissan Dealer, but the beautiful city of Scottsdale."
"I had an unusual situation where a part was knocked off the bottom of my vehicle. When I called and spoke with Billy Ferrari, he new right away what the part was and made an appointment for me the next day. He checked and verified that they had a replacement part but when I showed up and brought in the part, he said they could reinstall it. This was done and to make an already extremely satisfactory appointment even better, they reattached the part FREE OF CHARGE. I would encourage any one to have their vehicle serviced at Pinnacle"
"I went to have my 2018 Nissan rogue serviced on 07DEC23 because it was diagnosed previously that the 4 codes displayed meant that the CVT transmission would need to be replaced. I spent $2900 and got my car. Soon after I left the car drove IDENTICAL to the way I brought it in. I called Mike King and he said drive it for a couple of days because the car needs to "learn" my driving pattern. By Sunday I did not drive my car because it was transmission braking sporadically. I left a message with the answering service and they stated that someone from the service department will give me a call back on Monday. No one called. I have sent taken my car back to the service department and they diagnosed it with the same four codes +2. Now that they are saying that the engine harness is bad and will cost me an additional $800 to repair. And my question is why was the wiring harness never brought up in the initial diagnosis As even a possibility. And after getting my CVT transmission repaired if the tech had test drove it they would've easily seen that the car was driving extremely poorly. Even when I asked the service advisor if he could, please give me the report on my car he said that he could not because my paperwork was in a box somewhere and it would need to be retrieved. Not transparent Not helpful Not nice EXTREMELY CONDESCENDING. I wish I had never come here!"
"Beware! I purchased my Alfa Romeo two years ago from this dealership. I continued my service here and everything has been good, until now. When I dropped my car off last week, there was a push to get tires and I told them I would be in next month. When I mentioned I needed a headlight bulb change he gave me the heads up it could be expensive. I appreciated the honesty and asked that they contact me before any work. I dropped it off at 7 am. At 2pm I have no updates, so I call and ask. I’m sent a link to approve a $900 headlight assembly! I was not prepared so declined the repair. Mike says that sometimes happens, instead of a bulb you need to replace the whole thing. I left and decided to get a second opinion. So, I pulled up a YouTube video and my coworker replaced the bulb in 15 minutes. All for $15! No headlight assembly needed, which means I was lied to. Anna Algiene sent a text Friday at noon saying if service wasn’t exceptional to please contact her. I called immediately and left a detailed voicemail. And two days later, still no response. Sadly, they have lost my business and I am sharing with others the dishonesty of the service department. A real shame as I’m sure the owner is unaware of these unethical practices."
"They’re terrible! They find everything that’ll cost you out of warranty , charge you, keep your car for DAYS, then say there’s no issues they FEEL/HEAR? (The reason I brought it in!) Why don’t they look as master mechanics?! Then they send you home with no rentals/loaners & a $10 Lyft credit which covers the Lyft tip! They don’t call you to tell you what’s going on. I’m stage 4 dying cancer patient & they’ve left me hanging for 5 days. I had to call STEVE just to hear he called me 2x? No voicemail… he said “ no, because you didn’t answer” duh. That’s what VM is for. They’re NOT BRIGHT AT ALL! I have passengers that feel the clunk in my ROUGE! My family won’t even ride in it any longer. I pay a lot on warranties plus it’s still under factory warranty! I Won’t be taking the car back from them til it’s fixed. It’s a bad dangerously sounding clunk, and we won’t drive it. It’s unreal to me that MASTER CERTIFIED MECHANICS can’t figure this out. Regular people can! Still left day 6 no car. They want us to go show them. So that’s 4 trips to them on our dime & time! They had no problem taking over 2K to do my upkeep, but make a million excuses fixing things THEY would have to cover! they really are STUPID. Lamb NISSIAN in prescott was amazing. This place is a JOKE! UPDATE: After finally reaching STEVE he said come here & show the tech what you’re talking about (6 days later w terminal cancer! Using my gas!) so we drove there & what do you know, it clunked away! The tech said “oh yes. I’m heard-felt that, but that’s not what STEVE put down to look for? Ummm, wouldn’t you start there automatically? Not just leave my only transportation sitting there? I blame STEVE for 99% of this. He is not able to do his job at all. So now that we shower the tech, it’ll be 2 days to get parts and a day or two to finish work! This is over a week with no car! STEVE didn’t offer a rental & it is coveted 100-% under warranty! $4500!!! It’s the transfer case. Just as we suspected! Unreal $80 in my gas and Lyft rides, 7 days of no car making car payments, and STEVE still trying to make it sound like no biggy & oh how he did me a favor because I won’t pay? I pay for the extended warranty! Which this didn’t even run into. This is the NISSIAN ROUGE…. Beware of this service dept. and the people that responded to this review, ummm, couldn’t be reached! All a joke."
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