@LASH..the Lounge 10620 North 71st Place, Scottsdale, AZ 85254

"Best place in Scottsdale to get a haircut. My Mom gets her hair and lashes done here as well. Great atmosphere and people."

"Goto spot for my hair and eyelashes. Quality work and a great atmosphere. I look forward to all my appointments."

"Such an amazing job! I got my eyelashes lifted and tinted, and I can't believe these are my natural lashes."

"Absolutely the best lash extensions. Theresa is such a pro at lashes (no more mascara for me) & hair. I walk out of the shop feeling like a new person. Lawrence & Elizabeth round out the folks at @Lash. Very warm & welcoming atmosphere. Highly recommend this salon."

"Let me start off by saying I hate giving bad reviews! Usually I just take my loss and move on. That said here goes... I found @Lash when my boyfriend gave me a $100 gift certificate for their services. I checked out their Yelp Reviews and they were all positive. I called the office on a Wednesday afternoon and spoke to Theresa she booked me for the following Thursday morning at 9 am, perfect! Great start! Unfortunately this is where the great ends. The following morning I received a text stating that Theresa could not keep our appointment because she had to take her daughter to school and she would call me later in the day to reschedule. I replied asking what could be done to remedy the situation that morning or late afternoon. Theresa then text me that she was "doing me a favor" by coming in at 9 and "it just didn't work out". Yet the business hours listed here on Yelp are 9am-9pm. I have to admit I was a bit overwhelmed at this point by the poor customer service and decided to just mentally step away from the situation to cool off. At around noon that same day I had still not heard from her to reschedule so I called the office to reschedule myself. No answer. I left a voice mail requesting to reschedule. Fast forward to 5 pm, Still no word from either the office or Theresa so I sent her a polite text essentially stating that I understood that that morning did not work out for her but I would still like to to make an appointment with her. I mean if she does great lashes and it's just this one little hiccup in the beginning it's well worth it as far as I'm concerned. Maybe it's just an off day. She replied about 30 minutes later that I should contact her office as she does not check her cell phone during the day while she does her lashes. Understandable, so I replied that I had called her office without a call back but will try again and "Thank you". My frustration at this point at an all time high... all I could muster was a kill them with kindness mentality. 3 weeks later. I have yet to hear from either Theresa or any @Lash staff. I wish I could review their lash skill but I couldn't get in the front door and past their terrible customer service to experience it. The gift certificate will go to waste. Big time Bummer."