Hand and Stone Massage and Facial Spa 31309 North Scottsdale Road, Scottsdale, AZ 85266

"It is evident when management is so bad, they prioritize company profit and frugality over customers and their point system. It is clear when a company does not prioritize their staff. I'm not sure why they are intentionally inhibiting us from using our points but I am outraged not to mention the current manager and the way they talk down to paying CLIENTS is enough for me to never come back here, which is a shame. Do better. stop prioritizing your own finances above all else. And maybe more clients would come"

"Very disappointed in my conversation with staff member, Dana at the Hand and Stone near Lone Mountain in North Scottsdale. I was spoken to rather disrespectfully when I called to inquire about their services and any holiday specials. “There are no specials, only gift certificates “. I also asked what services they offered, microdermabrasion or dermaplaning, ? I was answered , “we don’t do dermaplaning so you can eliminate that”. With all the medical spas, and spa services that are available in the Scottsdale area, I think I’ll take my business elsewhere."

"Mitra was great! I enjoyed the hydration facial, she coupled it with a lovely hand and neck massage."

"Severe lack of quality staff at this location. When I joined several years ago, there were multiple experienced massage therapists, making the monthly membership an ideal solution. This has changed with significant staff turnover. Only one therapist (Tomas) is well trained and he provides a great therapeutic service. Most customers have recognized this and Tomas is booked months in advance , making it impossible to use the membership service for massage. I would not recommend joining this spa."

"I was given a gift card for Hand and Stone for my Birthday. My only complaint is If you want a massage you must book in advance. Same day appointments are not available. The first appointment I made over a week in advance was canceled a few hour prior to my appointment, due to the therapist being ill. When I arrived for my rescheduled massage Kate greeted me at the front desk and was very nice. The facility is easy to find and very clean. The therapist addressed my issues and it was a very good therapeutic massage and I definitely was feeling better when I left. I purchased 4 massages on their Christmas in July Promo for the entry price. I scheduled a massage over two weeks in advance. The therapist was pleasant and I it was a very relaxing experience. I look forward to my next appointment!"