Safeway

"Went in for a birthday cake for my daughter, this old guy named Mike working self-checkout came up to scan some white claw alcohol drinks for the party, my husband was with me and did not bring his wallet, he is 38 years old, with a beard, and wrinkles. By no means is he under 30. This old guy Mike refuses to sell me alcohol based on my 38 year old husband not having identification, but then when my husband brought up we had a child with us as well, and he did not ask the CHILD who was CLEARLY underaged for the identification is stupid. Why bother carding obvious adults. If you don’t care how old the children are. And this is common sense, not abusing system, system being used to bother people. Shame on you Safeway"

"We typically have a very good experience at this Safeway, but from now on we'll drive a little further to Fry's because of Larsa, a cashier. She is one of the most unprofessional and unkind employees we've ever encountered in a retail setting. I hope that management will prioritize some reeducation for this employee on how to treat guests and provide better customer service. Her demeanor and behavior are truly unfortunate."

"Had some issues at the bakery...I waited 10 minutes then called the Safeway bakery, waited on hold while I heard them call for help at the bakery over the loud speaker 4 times before someone who did not work in the bakery finally arrived to try and help me. Obviously he was not equipped to write on the birthday cake, but he was able to fetch it for me. I'm assuming for now, that this is not the norm."

"Truly one of the worst Safeways to shop. I considered giving 2 stars due to their produce and meat usually being decent, but the service is really that bad that I cannot justify it. If you do an online order to pick up, and even if you select don't substitute, they'll fully ignore that and substitute out of stock items with ridiculously expensive items. I've made multiple pickup orders in which they attempt to substitute items I ordered for items that raise the total cost of the order at least $30-$40. This last time they substituted items that raised the total cost almost $100 over what my original total was. This is eye gouging. It's just unacceptable."

"I have been shopping here for the last 10yrs. This store is located in the community that I live in so I enjoy getting to know the employee's that work there. CORPORATE needs to wake up to properly value your Frontline hard working employee's that literally pick up the slack of POOR Department Mangers and Store Manager's that have made this store a disgrace from what it use to Be! Your personnel investments are better spent on employee's that interact directly with customers!"