Massage Envy 275 East Bell Road, Phoenix, AZ 85022

"This review is due to be being charged for not canceling my appointment… I had an emergency that occurred on the day of and I couldn’t cancel the appointment on time. I called and spoke to the manager and said he couldn’t do anything. I understand that’s an appointment set up with the therapist and that’s their pay but being charged %100 of that and knowing I had an emergency they didn’t do anything. I really liked my massage therapist, she did great. Megan is great. But after this, I won’t be going back to this location nor any other massage envy."

"Genuinely worst massage experience of my life. I was in a ton of pain today and desperately needed a massage. I tried to book online for an appointment in a few days with someone listed as being able to do firm pressure. I was not able to figure out how to use my gift card online so I called to make that same appointment. When I called they said they could get me in today if I wanted. I told them that according to the website, they had nothing available today with someone who could do firm pressure. They assured me that one of the massage therapists does do firm pressure, so I booked, and left work early to make the appointment. As I said, I was in a lot of pain. When I get there, the massage therapist asks me if I had any areas of pain, to which I responded I had extremely tight shoulders/upper back and I wanted the focus to be on that with firm/deep pressure. I got the exact opposite. She had extremely light pressure. I can stress enough how light the pressure was. It felt like a small child was rubbing their hand across my body. Additionally, she spent well over half the time on my legs and arms. Both of which I did not mention at all. I genuinely am so upset at the waste of time and money. To add, she brought me back to the room at 2:05, we spent a min or 2 talking, and I got under the table probably around 2:10. She ended the massage at 2:52. She told me to come out when I was ready, she was no where in sight, so I just paid and left. I’ve never not been greeted with water after a massage (which isn’t a huge deal…just the icing on the cake). I truly am so upset at this experience and would not recommend massage envy to anyone. Editing to add: I just looked online and my therapist is listed as “light to medium.” When I called, I specifically clarified that the person recommended to me could do deep tissue and that it was added to the notes. Deep tissue is no where near what she was actually listed as. Maybe the massage was objectively good for a light/medium massage, it was was not what I wanted or asked for."

"Went for a massage today. Taken back at 10 talked for 2 or so mins with therapist then got undressed and on bed at 10:05 My therapist did not seem into it all, barely spent any time on anything . At 10:43 she said she was done and left the room. In my calculation that is a 38 min massage not 60 mins. Hated spending a credit on that lackluster and quick massage. I’m finding this happening more and more. The last time I went to desert ridge for a facial the girl barely did anything and no extractions and voila I was done. I feel like the therapists are junk. Won’t be getting a membership and my husband will be cancelling his as well. Tiffany Sullivan"

"Followed my intuition today and decided to pop in for a full body massage and boy was I pleasantly surprised. My body was so tense due to stress & anxiety that I definitely needed to put myself as a priority for once. Roxanna my therapist was wonderful, she answered all my questions eloquently. Got a membership, definitely will be back soon!"

"Straightforward massage experience. Check in, wait in the relaxation room, get your massage, pay. You can get exactly what pay for, relaxation and a massage. Minerva was great, she doesn’t do hard pressure but it still felt nice and was just enough pressure for my sore spots. I was bargained with for the membership rate which was a good offer if I planned to get massages monthly."