SmartStyle Hair Salon 1825 West Bell Road, Phoenix, AZ 85023

"My granddaughter went yesterday 2 29 24 and the lady looked like she did not care she took not even 5 min cut the bottom of her hair did not get it wet or even see if was even waste of time there my granddaughter was so up set she feels 24.00 for this was a rip off when we went back she did not care i will never tell anyone to go there ever she should not cut hair"

"Melanie was amazing. She did a fantastic job for me today and at the same time provided exceptional service to a straight up crack head. This lady was clearly on drugs wanted a perm had very Damage chemically treated hair. Melanie told her that due to the chemical damage that a perm likely wouldn’t hold yet this crackhead demanded it anyway. She went ahead and put in her perm, and while the timer was on, proceeded with my amazing Haircut. She paused during my hair to promptly, responded to the timer right away and rinsed her hair and did part two of the perm, she did all of the things for the lady that was clearly on drugs. She finished my haircut. I left the salon I went home, which took me about 15 mins. I realized I left my phone at the salon so I had to go back. I got back to the salon to witness the crackhead lady flipping out. She was screaming, yelling, throwing her arms. I grabbed my phone. I asked Melanie if she was OK. she didn’t tell me what was going on, just said that the lady wasn’t happy because her hair didn’t hold. She offered to cut off the bottom part that didn’t hold the curl, the lady excepted, and then lost her mind again. I Ended up going to the Walmart staff and asking them to call some sort of security because I was worried about Melanie’s well-being. I sincerely hope this woman doesn’t cause issues for her because Melanie went above and beyond for all of her clients today. I arrived for my appointment at 2:15. My appointment was at 2:30 and I was seated at almost 3pm. I saw at least eight people walk into that salon and get help from her in the 45 minutes, most buying products. I was there before the crackhead woman was seated. Melanie didn’t do anything wrong. She was incredible and she held her poise like any professional would. Thank you Melanie for the amazing haircut and I’m sorry you had a really bad day. If that lady causes any issues for you, please feel free to look up my information in your system and have your corporate call me. I got you girl!"

"Hi, I use to work here,,,, but I can do "elderly & Shut-ins, home bound" hair in the hospital or house. Find me FB under Carly Sue, but this is Connie,,,"

"The hair cutting service is terrible and one of the worst in Phoenix. My wife cut her hair today and her cut had nothing to do with the image she had as a sample from anywhere. A shapeless cut without scale and without style, if they do not have trained personnel, they should not provide that service. 0 stars for you."

"I have never been to SmartStyle and I saw Melanie this morning and she did a great job. I showed her a reference picture and she nailed it! It was such a relaxing haircut, she had great conversation, and she has such a calming presence. Will definitely be back and found my new hair stylist! Thank you Melanie ❤️"