APUS Nails & Lashes

"I was charged twice by this salon for a service (fill and pedi) and when I called to ask about this the man on the phone hung up on me. This was last year. I decided to give them another try and again, the same man said that I could not book with them. Be careful providing them your credit card since someone there used my credit card again. This is unfortunate since the nail team does a nice job. Be careful"

"Literally, the most phenomenal salon I’ve ever been to. They accommodate me every time with last minute notice and do THE best job. truly they are literally the best in the city"

"I had a pedicure and it was the most wonderful experience ever. The gentleman who did my pedicure was gentle and did a wonderful job on my toes. My issue with the salon and the women doing the nails is my daughter and I both had appointments at 1 PM. When we went in, I was immediately seated and she was placed at the table where they do nails. As I began to get my pedicure, I looked over and they had her soaking one hand, but not the other, which was unusual. She asked for a complete redo and had picked out what she wanted them to do which involves a little bit shorter nails and even showed them a picture of the nails. She wanted hers done like they. This was at 1:05 PM at 1:45 PM. my pedicure is over. I feel relaxed and wonderful. The problem is my daughter is still sitting with nails off one hand waiting to be served. At 2:05 PM. A lady finally sat down and said to her her nails were too thick. She had trouble getting them off. Neither one of us understood what she meant because the others came off just soaking them and she hasn’t soaked the left hand yet. She finally brought a bowl and put my daughters left hand in. It was now 2:30 PM. At 2:40 PM she removes my daughters hand and the nail solution has removed. Most of what was on her left hand. She then begins working on her nails an hour and 45 minutes after we arrive. Her explanation was she got confused she thought my daughter wanted a “fill”. If that was true, why did she take the polish and products off her right hand? At this point we were tired she didn’t trim my daughters nails. She left them long. My daughter asked for cat eyes and showed her pictures which involved a green nail polish. The technician said of course she could do that. At the end of the manicure, my daughter had long nails that were white, and look like they were iridescent. They were pretty nails, but not anything like she came for or came in for. Four times a year we come to Scottsdale with my husband while he does business. The goal for both of us coming is to get our nails done. In the past the shop has excelled. But coming into the fourth year, I can truly say this was a nightmare. For me, I was left sitting after my pedicure was complete until my daughter was finished. I sat down at 1 PM. We left the salon at 3:20 PM. I was allowed to stay in the nail chair however, it was uncomfortable and after the first hour I no longer wanted to be massaged. The aftermath of my pedicure didn’t last for the duration of my daughters visit. This morning my daughter wakes up and comes in to tell me one of her nails has a crack in it. We’re not sure if it’s the polish on top or her nail underneath. We are sure of one thing we’re not going back today to sit for three hours while you guys decide what to do. another issue for me is the entire time I was sitting there throughout my pedicure and for the hours following waiting on my daughter, Netflix was on a movie or a series that I can only describe. Is S&M sex and horror. The other ladies in the salon seemed uncomfortable, but nobody said anything because it seemed the nail salon workers were enjoying the movie, especially the woman who seem to be in charge. While I felt, I was respected and served in a timely manner I felt my daughter was disrespected, not listen to and treated rudely. And left with an inferior manicure. I believe the next time we come from Texas we will try another salon. One thing missing yesterday was a gentleman who I believe ran the salon. I believe his name was Tommy but I’m not sure. He wasn’t there or isn’t there any longer and the lady in charge was not as good. We looked forward to his greeting us every time, remembering us and making sure our manicures and pedicures were done exactly like we wanted. I wish you all well, but I wish you away from us."