Joe's Auto - Glendale 4312 West Union Hills Drive, Glendale, AZ 85308

"While I'm happy that my car was successfully repaired, two of Joe's Auto pledges were not kept. "Give the best and most courteous service possible" and "Give complete and accurate estimates before we perform any work". I scheduled a Monday appointment the Friday prior. The parts were not ordered on Friday. When I dropped the car on Monday, that's when a different associate ordered the parts, but they weren't all in the state. I learned this after I ubered home and had to return to pickup my car. Then I was told the parts would arrive Tues morning and I would be called around 9am with an update. I received no such call and had to call the store later for an update. On top of that, the 1st associate priced my repair and didn't provide a hard copy. The 2nd associate said charges were missing and the price increased $300. The parts didn't arrive until Thur afternoon. The repair occurred on Friday for $2500 plus $60 in Uber fees. I am very unhappy with the service and will not return to Joe's Auto."

"I have been going to Joe’s for six plus years and have been very happy with the services performed on both my personal as well as business vehicles. Tim explains the problem and diagnosis well and I feel they are fairly priced. I would definitely recommend them for your car issues. The staff is friendly and helpful as well."

"A dealership warned me that my brakes needed to be done soon. Not that it was urgent but that I should do it before it turns urgent. Knowing that Joe's has treated my family right, I took the car to the Union Hills shop for brakes. They called me about half hour after I dropped it off and said my brakes were in excellent condition and no need for any work! They said the dealership was trying to scare me into doing unnecessary work. I was so grateful for the honesty at Joe's, they wouldn't even let me pay them for the time they spent test driving and inspecting my car to ensure it was all good. My family members agree, Joe's is where we go!"

"My husband took our car to get an oil change and alignment to our car. When he got the car back all the lights were on in the dashboard. He brought it to they attentions and stated there was stuff wrong with the car. When we took the car it didn’t have any issues. They fix the issue and as soon as my husband left all lights turn off again and it is giving us an error issue now. So disappointing with the service"