Kaizen Collision Center - El Mirage

"Customer service & the company’s practices rubbed me the wrong way at first b/c they do not provide a quote w/o you having to sign paperwork for them to do the repair work. This is not in alignment with what I was told by my insurance company. So I was hella pissed! Nevertheless, since the insurance company referred them, I signed the paperwork. Overall, Ms Anita kept me informed, customer service was good with arranging the rental car, and my truck was repaired. I’m happy."

"Corey Tefft and team at Kaizen El Mirage worked hard and fast for me. They understood my situation and added extra help. I appreciate them all immensely and would recommend them to anyone."

"Well I didn't want to do this, I gave the manager Juan a chance to make things right, however he cannot follow through with what he says either. I have had ZERO communication from this place and my truck has been there since Mid- January!!!! I had received 1 phone call from Heath the whole time it's been there ( and that was in regards to Insurance information) I get story after story as to why it's not completed yet! It was a big job and that I do understand. I have made serval calls to get status and get told different reasons as to why it will now be next week. "Next week" seems to be their "Go to" answer!!! I am NOT happy with this place at all!!! I do understand why their employees don't follow through when management doesn't either. Highly disappointed and would NEVER RECOMMEND OR USE THEM AGAIN!! SOMEDAY ILL HAVE MY TRUCK BACK I GUESS!! It would be ZERO STARS IF THAT WAS AN OPTION!!!!"

"Hit deer with RV in Wyoming but able to drive here. Was told 2 weeks o repair, turned into 4. Told ready to pick up on Friday, dropped rental car on Monday but when got there not ready and arguing with insurance over payment. Had to pay them $2700 to get them to release it. Cruise control worked when dropped it off, not working when picked up. They had 3rd party try to fix, couldn’t so said was my problem. Communication is strictly you call them, will not return calls. Lots of other shops, would look elsewhere."

"If you like communication and getting your vehicle back within the estimated timeframe, don't take it here. I wasn't told the first bumper they ordered (before my appointment) was cracked, so they had to order another. Instead of pushing back my appointment, my vehicle sat at the shop and I had to rent a car for twice as long because they didn't communicate. They also didn't tell me extra parts had to be ordered, further delaying the repairs and increasing the cost. The only good thing about the experience was the receptionist, Daisy."