Eleganze Beauty Salon 710 East Union Hills Drive, Phoenix, AZ 85024

"I went in to do a root touch up and freshen up my balayage with Elizabeth one of the hairstylists that has been doing my hair for a couple years now . We discussed what it was I wanted by messages with pictures and even in person when I sat down on her chair. I trusted her with my hair and she ended up bleaching my whole head leaving me blonde Wich was NOT at all what we agreed on . When I told her it was not what I asked for she said to me she was trying out a “NEW TECHNIQUE” . I am shook at the fact that she would try new techniques and experiment on clients without letting them know. I asked for a refund on my money atleast half of what I paid since it was a good amount of money $400 so I can go somewhere else and get my hair fixed she said they don’t do any refunds but she can fix my hair and leave it exactly how I asked in the beginning since I didn’t like her “NEW TECHNIQUE “ she did on me ! Ofcourse I would not go back to get it fixed after completely changing my look and leaving me with something I did not ask for. I politely asked what products were used on my hair for reference as I would like to know what products were put on my hair and she refused and said to me there is no reason clients need to know what products she uses on them . Below are pictures… first pic is what I wanted Wich was just a little more dimension in the front and a a balayage touch up or just to freshen up what we had agreed ON . Second picture is my hair how it looked! Last picture is how my hair was left !!! I am disappointed in how this was handled and the outcome of my hair I cannot explain the feeling of how bad it feels to look in the mirror and completely have something else done to you that was not even close to what you have agreed on I don’t usually leave reviews but wanted to share my experience ."

"I have been coming here for around two years now and love my experience everytime! Kim does my hair and always knows exactly what I want. Her customer service is amazing and she always has so much patience for me since I always have to bring my baby and toddler with me. All of the staff here is so friendly and helpful. From the receptionist to all of the stylist and even the owner, everyone always makes you feel so welcomed! My two older sons see Vanessa for their hair cuts and she always does a great job on them as well! As long as their doors are open, I will not be going anywhere else for my hair."

"I have been going to Kimmy for my hair since 2019. I just love her and all the ladies at Eleganze. She does great work and is such a sweet person. Highly recommend this salon!!"

"Reyna is absolutely fantastic! She's not only incredibly talented at what she does, but she's also such a warm and friendly person. Her service is top-notch, and I always leave her salon feeling amazing! Highly recommend her to anyone looking for a great hair experience."

"Excelente customer service and love their work ! I take my kids for a hair cut with Karla or Vanessa and the lovely Kim is always keeping my hair extra blond! I definitely recommend them !"