Creative Nails By Susan

"What a fabulous nail salon. Very clean and beautiful. Michelle was my technician and she is amazing. New management so 20 % off right now."

"Beautiful work! Nice and thin dip manicure, so detailed and exactly what I wanted."

"I came here and Ken did my nails each time and I was happy with the work. He later quit and I wasn’t informed being he was the only one who did my nails. Each time I had an appointment I had to sit and wait 40 plus minutes just to be asked to come back because they were short hand. Tim did my nails which were rushed n uneven. Two of my nails broke the same day, and my gel polish kept peeling off after two days. He started getting frustrated so I asked him to use a different brand and color because obviously that color n brand wasn’t working out. He literally had put 5 coats on and kept telling me it’s not drying. At this point I just need my money back to go elsewhere to get the job done right. He refunded me $15 out of the $40 I spent. I hate coming to places where they want your money but can’t do a proper job."

"I took a chance on a referral from a stranger, shortly after moving to AZ... Glad I did! Ken stands by his work and I greatly appreciate his attention to detail when doing my nails. Instead of your typical small talk he walks me through his process & at this point, I let him have creative freedom. Pictured is my last set, fresh for valentine's week! Now even 2+ weeks later, his quality of work still shows because I've had no breaks plus the design is still intact. The plus side is everyone is kind and personable upon my arrival, I couldn't have a better experience!"

"Worst nail salon experience of my life. I've been there three times. All rather below my expectations. The first time I brought in my 5 daughters. Among our whole big group, I was the last one to be done. They were so slow I had to skip doing the toes when I'm the one paying for the group. Maybe my fault for not scheduling a large party ahead of time. Second time - the tech screwed up my thumb twice on a dip manicure. It added a half hour to my stay and it was already approaching 2.5 hours. This time just me. But accidents happen. It took 3 hours for me to get out the door with a dip manicure and basic pedicure. Third time - I came in by myself, pedicure went fine. The dip manicure color however looked completely mottled. First tech offered a chance for me to come back (but I have no time to frequent a salon every single week), so I asked to have it taken off. Told it'd take a few minutes but again 30 minutes later I had to start peeling and rubbing off the glue on my own as all the techs had moved on to other customers. One tech realized my frustration and came over but said "oh needs more time". I explained "again I do not have the time to sit and still walk out with bad nails. That's exactly the reason I'm upset when now my nails are completely f'd up." Another patron felt like being the hero and then attempted to lecture me for the curse word. Trying to rally the whole salon and argued about how oh they're so wonderful there Ultimately the salon did nothing to assuage the situation. No apology. No nothing. I will never go back. Clearly they did not want my business. Hopefully the one other lady will be enough business for them to last. I have never had such issues at any other salon."