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Tocaloma Spa & Salon
11111 North 7th Street, Phoenix, Arizona 85020
About the Tocaloma Spa & Salon
Tocaloma Spa & Salon is a luxurious beauty haven located in the heart of Phoenix, Arizona. Our expert stylists and therapists offer a wide range of services including hair care, spa treatments, and beauty services. Whether you're looking to update your hairstyle, pamper yourself with a relaxing massage, or indulge in a rejuvenating facial, our talented team is dedicated to helping you look and feel your best. Come visit us at 11111 North 7th Street and experience the ultimate in relaxation and beauty services at Tocaloma Spa & Salon.
Photos of Tocaloma Spa & Salon
11111 N 7th St, Phoenix, AZ 85020, United States
Opening hours of Tocaloma Spa & Salon
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Tocaloma Spa & Salon
"My entire experience was a 10 out of 10 DO NOT RECOMMEND and if giving 0 stars was a thing… I absolutely would because ITS GIVINGGG 1950’s, but like in Mississippi. Despite the drab, depressing and dated exterior, I gave this ‘spa’ a chance. I even had high hopes after checking in because the initial (yes, the INITIAL) receptionist was delightful. I arrived 25 mins prior to my scheduled appointment. I was escorted to a single use restroom and given instruction to change and leave my belongings in one of the open lockers. I wanna pause here and mention that it was at this moment that I realized that I had made a terrible TERRIBLE mistake. I should have taken heed to the fact that their website had no pictures, but here I was… ignoring the red flags. After changing into what quite possibly be the worlds most uncomfortable robe, I waited in the “waiting area” (if we’re being creative and calling it that) for about 45 mins before hearing the massage therapist scheduled to work with me verbally and intensely state how she refused to work with me because she was “uncomfortable”. She then began speaking about how she was not comfortable giving me a scalp and foot massage, despite this being my scheduled service. Naturally, hearing this, I was perplexed. Because yes this rhetoric made me extremely uncomfortable as the only black woman in the establishment; however, I was more so appalled at the audacity of this woman. Like… this isn’t the place to be refusing to service anyone because quite frankly this place is disgusting. So the nerve… but I digress. 30 mins after my scheduled appointment, the same high pitched voice that had so much to say about not wanting or feeling comfortable working with me came around the corner to tell me that she was ready for me. I should have taken this as my second cue to GET OUT, but clearly I ignore red flags and was dead set on getting a massage, so I stayed. After disrobing and settling into the massage bed, the massage therapist (who shall remain unnamed because 1. I don’t remember her name and 2. She’s not worth giving notoriety to) began making unwarranted remarks about how ‘different’ and ‘unique’ my hair is then began to question my economic status by stating “oh, you must live in like south Phoenix” and “you can’t be from around here”. Asking questions like “how many kids do you have?”… assuming I have children, which I do not. There were several micro aggressions and ignorant remarks that I became noticeably quiet, resulting in my service being cut by 30 mins…. Which is even more outlandish because for real… who goes to get a massage and requests the massage therapist to talk to them? Im here to relax, not make a friend. So not only did my service not begin on time, I did not get to enjoy the entire session. Once the therapist decided to end the session, I changed back into my clothes and proceeded to exit. As I was waiting to pay, someone else came from behind a random door like a genie and made passive aggressive comments about my sneaker choice. This was quite honestly the most passive aggressive racist experience I’ve ever had. Most definitely a waste of money and not worth the argument to fight with such ignorant and uninformed people. I definitely will not be back and will be sure to spread the word on how people of color are treated in this spa. Still on the hunt for an inclusive spa that is welcoming to all people, not just those who make them “comfortable”."
"The Tocaloma Spa had the most caring staff. All staff members catered to the individual client. Even last-minute reservations were met with a smile and many phone calls if running late."
"Would not recommend. The only reason I stayed a spa club member for the last year was to keep seeing my preferred masseuse. However, after the front desk staff scheduled me for the wrong service, cancelled appointments with no notice, and scheduled me for days when my preferred masseuse wasn't working, I'd had enough."
"I am not one to complain or place bad reviews but…. We booked couple massages for our 13 year anniversary and the massage was just an oil rub down for my wife and I.My wife stated for the last 10-15 minutes the therapist was just rubbing her hair and holding her neck in place, maybe got 3 minutes of a back massage and then moved to rubbing her fingers between my wives toes. I would honestly go back to Arizona Grand Resort for the same price if not cheaper and get an actual massage. My wife had a facial scheduled for tomorrow but cancelled that due to not wanting to pay $140 for someone to rub on facial moisturizer with some steam. Yes the facility is smaller but no tranquility room to relax. I would 10/10 recommend driving down to Arizona Grand or The Boulders in Scottsdale and getting the services there, they offer complimentary champagne, tranquility room and their therapist don’t hover over you to make sure you pay with the receptionist. Luckily we got the 20% added back due to poor services but I would honestly save your money and go elsewhere."
"I would not recommend this spa. My husband and I did not receive services and this review is based on our experience. For some context, my husband and I stayed on the hotel property for our wedding anniversary staycation and were looking forward to a romantic weekend. My husband, earlier in the week, had called the spa and specifically asked to schedule a couples massage. Great, they got us in for an appointment on a weekend morning. A day before, they called to confirm. I can admit this is where we may have went wrong, but we missed the call and it slipped our minds to call back to confirm in the preparations for the weekend. However, they had asked for a card to have on file to secure the appointment (which my husband provided). So we show up to the spa a few minutes prior to the appointment time and the lobby was full. We give our names at check in and then they list off two individual services they had written down for us that was NOT a couples massage. We were puzzled and said no, we specifically scheduled a couples massage. We got a rather lackluster “sorry” and the lady said she would see if we could be accommodated. I kid you not, within 15 seconds she came back saying they did not have room and could not accommodate a couples massage, saying they had a “full house” for the weekend. To her credit, she offered individual massages, but as we specifically scheduled the couples massage, this was not acceptable. They said they’d put us to “the top of the waitlist” but did not anticipate any openings. The spa did nothing else to offer services or amends to make it right and we left really disappointed. Throughout this whole time, I found the desk staff rather apathetic. We later found out there was a wedding on property over the weekend. I’m not sure where the disconnect was. Did whomever that scheduled the appointment purposely schedule it wrong hoping we would still pay for services? Did they give our appointment away because they didn’t have “confirmation” we would be there? I don’t know, but either way we won’t be returning."
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