Watson Chevrolet, INC. 625 West Auto Mall Drive, Tucson, AZ 85705

"My wife and I were on the hunt for a reasonably priced and good condition van for our household. We stumbled across one at Watson. My family has been buying their first car from them since the late 90's. 4 being brand new units others were used. Our case was a used vehicle. The Van needed love I understood that, and asked of 1 part to be fixed and a discount on the out the door price due to paint fade and a few other minor fixes. The at the moment Sales Manager got use to an agreement. That's when issues started. We needed to leave the vehicle for them to do their inspection and prep the car since it had only been in for a few days and it was listed on the website as ready to go but wasn't. So being part of a sales team previously I understood. When I went to pick up the vehicle the We Owe portion of the vehicle wasn't fixed. We were told that since the issue was resolved to their standards it was done. I asked for 1 40% seat in the third row to be fully functional. That was November 5th on purchase date. Picked it up. Still not fixed and my wife had to argue to get the manager to hold his end of the contracted resolution bevause "they would rather roll back the deal then lose a profit, and sell it on the as is lot". They said they ordered the part. We take the vehicle the following week on Veterans day. Get home no issues. Next night we attempt to take it out. Head light out. Call them to fix. I purchased new light cause I wanted to upgrade. They did the labor. At the same time we had noticed an issue with a strange noise coming from the drive line. Thought it was right front cv axel. Part was after market they replaced. Leave. Same issue. A week later battery dies. So much for load testing your battery on a 80 point inspection. I have since been trying to not only get a resolution in the seat but the issues with the noise coming from my front end. Took it in for an oil change now and I'm told I have the need for brakes, windshield washer resivoir is leaking, and my alignment is off. If there were all these ancillary inspections done why is the function of the these drive parts effected? For someone who is always referring to good business practices this is the WORST GM Experience ever. Been a Chevy guy since birth. Guess it's time to look at other dealers for the next purchase. Edit: Called the general number provided. Talked to Mike who said he would get the person who watches reviews. Its 02/09/2024. Let's see how long this takes. I've given 3 months for resolution already. Edit 2: 02/14/2024 still no contact from Kade Pesina, Mike, or any other person from Watson. Maybe if they responded with an email contact rather than a phone number that gets you nowhere you could get assistance. Also forgot to add I have an airbag light that randomly comes on and the KIA tech service bulletin was never addressed. Edit 3: 03/08/2024 Absolutely zero response. Not surprised. And Mechanic that did needed repairs found the oh so wonderful work of Watson "technicians". The axel is designed a specific way for a reason. Glad we had it worked on elsewhere. Chances of this specific axel nut coming off in minimal. An engineer designed it for a reason. Watson, you have my contact info. Reach out. Edit 4: 03/14/2024 Watson has removed the phone number to contact from their response and states someone will contact. Still has not been done. Still waiting for this amazong customer service."

"Came here today to look at purchasing a Colorado. What a pleasant experience I had with the sales team! I wish I had came here first, because after dealing with 4 other dealers, Watson was by far the best. Isaac helped me and I also met John, the sales lead. Bravo fellas. You’ll have my business for years to come."

"Had a great experience here buying a car. Matthew was fantastic and didn’t play any of the games or use the high pressure sales nonsense that I had at a different place this week. It was a refreshing experience and the price online was the price when we got there. Easy process! Thank you!"

"Where do I begin? Maribel is absolutely amazing! She was real and transparent! It is so refreshing to meet a human like her these days! My hubby & I went in apprehensive and prepared for hoopla and run around. We were not excited to trade in our vehicle or go through the process of finding a new car. However, we felt like we had the pick of the lot! We test drove a few great vehicles & the Maribel showed us our new truck! She knew it had all the specs we were looking for! Cesar the financial advisor was such an awesome guy! He made sure to take great care of us! Then on our way out.. Ash the sales manager made sure to let us know he's available to help, if we ever need. Lovely experience, beautiful people, phenomenal truck! We feel so grateful and we are telling everyone we know about Watson Chevrolet! ❤️"

"I'm in the process of buying my 2nd car from Watson. Their sales team is no nonsense and very helpful without being pushy or dishonest. This is extremely rare, especially lately with the supply chain issues. I've been looking at new cars for 6 months and have talked to dozens of dealerships. My visit to Watson was by far the best. My salesman, Junior, was knowledgeable and extremely helpful. He went above and beyond to make sure I had all the information I needed to make an informed purchase. They are also one of the few dealerships in town that actually seems to care about EVs. I've been coming her for service on my 2018 Volt since I bought it a few years back. I've had a few instances of minor communication issues and some problems with their phone system, but overall they've done a solid job with some warranty work and routine maintenance. Their parts department is good too. Nothing to complain about. Prices were reasonable and delivery times were adequate. Nothing spectacular there, but nothing bad either."